Microsoft Certified:
Dynamics 365 Customer Service Functional Consultant Associate

If you’re a functional consultant responsible for configuring and implementing Dynamics 365 Customer Service solutions for customers, you can use this certification to shine a light on your skills and to help advance your career. A Dynamics 365 Customer Service functional consultant implements solutions that focus on customer service, quality, reliability, efficiency, and customer satisfaction

The certification could be a great fit for you if you'd like to:

As a functional consultant, you know how to work with project managers, developers, and solution architects. You need a minimum of one to three years of experience as a functional consultant implementing Dynamics 365.

Skills measured
  • Manage cases and Knowledge Management
  • Manage entitlements and SLAs
  • Implement scheduling
  • Implement multi-session experiences for Customer Service
  • Implement Microsoft Power Platform
  • Implement Connected Customer Service
  • Implement routing
Prerequisites Exams/Certifications
  • None
Required Exams / Courses

Available course start dates:

GTR = Guarenteed to Run

Private MB-230T01 Dynamics 365 for Customer Engagement for Customer Service

Schedule a Live Online or Face to Face course when and where you want it, click Enquire now for more details.