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BA10 - Understanding Root Cause Analysis

4.6 out of 5 rating

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2 Days

12 CPD hours

About this course

Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems.


Learn how to initiate a root cause analysis and gather data for investigating process and non-process incidentsDemonstrate how to collect data through interviews and analysisApply powerful techniques to identify and know the difference between symptoms and root causesLearn to know when to use the appropriate technique in root cause identification Learn how to avoid future incidents by developing appropriate recommendations to address causal factors and root causes Develop a process to identify systemic problem areas


In this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes. Understanding of these techniques will be reinforced by classroom exercises.

Introduction & Objectives
  • What is a 'Problem'
  • Why Problems Persist
  • What is A Root Cause
  • Why Root Causes are important
How to Organize for an RCA
  • RCA Roles and Responsibilities
  • Assemble your RCA Team
  • Modes of Communication
  • How to Resolve Conflict
  • Case Study Exercise
Select the Problem to Analyze
  • Define the selection criteria
  • Plan and estimate tasks for the team
  • Finalize the plan and gain agreement among your stakeholders
  • Case Study Exercise
Define the Problem
  • What to look for - Problem-as-Given (PAG) vs. Problem-as-Understood (PAU)
  • Developing your problem statement
  • Refining the problem specification
  • Case Study Exercise
Identify the Source of the Problem
  • Discuss when to use the appropriate analysis technique to determine the problem source
  • Process Diagram
  • Forms & Checklists
  • Statistical Sampling
  • Fishbone Diagram
  • Surveys
  • Charts - Line, Scatter, Bar, & Pie
  • Case Study Exercise
Solution Options Analysis & Selecting the 'Best Fit'
  • How to approach different solution options
  • Brainstorming
  • Weighted Evaluation
  • Selecting the appropriate option
  • Hold an Retrospective on your approach
  • Planning the proposal
  • Case Study Exercise
Putting RCA into Practice
  • Create a Root Cause Analysis program within your organization
  • How to develop appropriate recommendations to address root causes at various levels to avoid future incidents
Additional course details:

Nexus Humans BA10 - Understanding Root Cause Analysis training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the BA10 - Understanding Root Cause Analysis course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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