BA20 - Business Process Improvement

Duration

2 Days

12 CPD hours

About this course

It is appropriate for Managers, Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, managers; supervisors, team leaders, and process operators.

Overview

Describe business process improvement (BPI) business drivers.Plan, manage and close requirements for a Business Process Improvement project Understand the essential elements of a successful BPI initiative.Identify candidate business processes for improvement.Understand the essential elements of a successful BPI initiative.Identify candidate business processes for improvement.Apply a methodology to business process improvement projects.

Description

This 2-day course aims at introducing its attendees to the core values, principles, and practices of Business Process Improvement.

Introduction - A Business Process Improvement (BPI) Overview

Why are we here today
What is BPI
Benefits of BPI
Specific challenges/obstacles and successes
Process improvement examples:
Industry specific examples
Famous debacles to avoid and successes to emulate
Your role in helping to identify problems

Overview of the Joiner 7-Step Method

What is the Joiner 7-Step Method
Walkthrough of the Joiner 7-Step Method
Template: Introduce and review Process Improvement Template
Case Study Exercise: Read and discuss introduction to the Case Study

Step #1: Initiate the Project

Types of business problems typically encountered at insurance companies and banks
How to recognize a business-related problem
Identifying the gaps (delta between current and future states)
Ownership of the project and the business problem
Defining measurable success criteria
Case Study Exercise: Complete the Problem Statement section (Step #1) of the template

Step #2: Define Current Situation

What are symptoms of a problem
Looking for symptoms of the problem
Performing Stakeholder Analysis
Technique: View a RACI Matrix
Defining the impacts caused by the problem
Technique: Business Process Modeling (As-Is)
Understand how to draw an As-Is Business Process Model
Case Study Exercise: Complete the Define Current Situation section (Step #2) of the template

Step #3: Identify Root Causes

What are root causes
Performing Root Cause Analysis
Technique: Fishbone Diagram using the cafeteria example
Case Study Exercise: Discuss a Fishbone Diagram
Technique: Pareto Chart (discuss and show example)
Case Study Exercise: Complete the Identify Root Causes section (Step #3) of the template

Step #4: Develop Solutions

Identifying options for problem resolution
Avoid jumping to conclusions
Technique: Brainstorming
Case Study Exercise: Conduct a Brainstorming Session
Recognizing pros and cons for each option
Technique: Kempner-Tregoe (Must-Have vs. Nice-to-Have)
Case Study Exercise: Determine best solution using a simple Kempner-Tregoe model
Case Study Exercise: Complete the Develop Solutions section (Step #4) of the template

Step #5: Define Measurable Results

Prototyping the solution
Technique: Business Process Modeling (To-Be)
Measuring results against the success criteria (Step #1)
Case Study Exercise: Review changes to an As-Is Business Process Model
Case Study Exercise: Complete the Define Measurable Results section (Step #5) of the template

Step #6: Standardize Process

Defining how the process will be documented
Plan and understand organizational readiness
Discuss how employees are empowered to identify and act upon their ideas
Identifying follow-up needs (i.e., training) for the staff that will be impacted
Technique: Communication Plan
Case Study Exercise: Complete the Standardize Process section (Step #6) of the template

Step #7: Determine Future Plans

Monitoring the process for Continuous Process Improvement (The Plan-Do-Check-Act Cycle)
Understand how to sustain the improvements made by the Joiner 7-Step Method
Technique: PDCA form
Case Study Exercise: Complete the Determine Future Plans section (Step #7) of the template

Going Forward with a Plan of Action

Identifying process problems in your organization
Individual Exercise: Name three (3) possible areas for improvement
Prioritize and define the next steps
Individual Exercise: Using a new template complete Step 2 & Step 3 for one possible area for improvement you have identified

Additional course details:

Nexus Humans BA20 - Business Process Improvement training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the BA20 - Business Process Improvement course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

What people say about us

Booking process was very easy. Once initial contact was made everything happened smoothly.

Pfizer

Great course yesterday and can’t give enough amazing feedback for John. I’ve never had a teacher hold attention of a class from start to finish, but yesterday he did this.

Jennifer O'Connor

Vistra

Alan delivered the training in an easy to understand and pleasant manner which was broken down into manageable chunks with an appropriate number of breaks to give folk time away from their laptops and screens. It is never easy to do 2 days of training on a fairly in-depth subject involving Software even in a classroom environment and remaining focused and engaged so doing it remotely adds another level of complexity, but I have to say that personally this was one of the best Training Events that I have attended for some years. I have gained so much knowledge of MS Project and it will certainly make my job easier going forward.

A large part of what I gained has to be credited to Alan’s manner and delivery and I should be grateful if you could pass on my thanks to him.

Also, the support, together with joining instructions & training literature etc from Nexus Human has been excellent – thank you for that. I intend feeding that back to our People and ICT Teams too

Nexus Human - Project class

December 2023

This was my 2nd course with Nexus Human and I enjoy the format of the courses.
This was very well-run, the instructor was superb and i will get a lot of benefit from having access for the next 6 months, I look forward to the next course.

Cathal

Kerry, Ireland

I would like to thank the staff of Nexus Human, who were very helpful, prompt, friendly and professional in helping me attain my Microsoft certification. I would like to thank Abdul in particular for his guidance during the course and commend him on his knowledge of software development.

Paul

ITC Group
Dublin

This is the 3rd course I have done with Arun. He is very helpful and always supportive if I have other questions outside the lecture parameters. I have already recommended him and Nexus Human to work colleges and would do so again after this course.

Philip

Nexus Human Classroom Student

The instructor was excellent. Was willing to field any questions we had and deal with our specific queries.

Excel student

The class just finished and I just wanted to mention to you that it was absolutely amazing. The quality of the training had very high standards, the trainer explained amazingly well and we actually practiced (did) all the steps. It was not learning by watching a presentation but by actually doing. The training has been delivered from Atlanta (US) and I cannot wait to go tomorrow in the office and recommend it. The connection and the lab environment were running perfectly.
Once again thank you very much and looking forward for the next trainings scheduled. Enrolling via Nexus Human was the perfect choice.

Cristina, Nexus Human IT Course Attendee

Firstly I would like to say thanks, I found the course I sat yesterday extremely beneficial and the instructor was fantastic, she was enthusiastic and engaging and I would highly recommend the course to friends and colleagues. The post class services are also excellent!

Adobe Student

Sharon was lovely and has a fantastic knowledge. Honestly I didn't think I needed part 1 but I am SO glad I came. Thank you. Will be back in for part 2.

Nexus Human Student

Excellent interaction and answered all of my questions. Looking forward to being able to apply some of the tips and features learned today which hopefully should have real impact on some of the more time consuming tasks currently encountered.

Nexus Human Power BI Attendee

Brilliant
Wonderful teacher
Course presented extremely well indeed

Nexus Human Student feedback

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