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BA20 - Business Process Improvement

4.6 out of 5 rating

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2 Days

12 CPD hours

About this course

It is appropriate for Managers, Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, managers; supervisors, team leaders, and process operators.


Describe business process improvement (BPI) business drivers.Plan, manage and close requirements for a Business Process Improvement project Understand the essential elements of a successful BPI initiative.Identify candidate business processes for improvement.Understand the essential elements of a successful BPI initiative.Identify candidate business processes for improvement.Apply a methodology to business process improvement projects.


This 2-day course aims at introducing its attendees to the core values, principles, and practices of Business Process Improvement.

Introduction - A Business Process Improvement (BPI) Overview
  • Why are we here today
  • What is BPI
  • Benefits of BPI
  • Specific challenges/obstacles and successes
  • Process improvement examples:
  • Industry specific examples
  • Famous debacles to avoid and successes to emulate
  • Your role in helping to identify problems
Overview of the Joiner 7-Step Method
  • What is the Joiner 7-Step Method
  • Walkthrough of the Joiner 7-Step Method
  • Template: Introduce and review Process Improvement Template
  • Case Study Exercise: Read and discuss introduction to the Case Study
Step #1: Initiate the Project
  • Types of business problems typically encountered at insurance companies and banks
  • How to recognize a business-related problem
  • Identifying the gaps (delta between current and future states)
  • Ownership of the project and the business problem
  • Defining measurable success criteria
  • Case Study Exercise: Complete the Problem Statement section (Step #1) of the template
Step #2: Define Current Situation
  • What are symptoms of a problem
  • Looking for symptoms of the problem
  • Performing Stakeholder Analysis
  • Technique: View a RACI Matrix
  • Defining the impacts caused by the problem
  • Technique: Business Process Modeling (As-Is)
  • Understand how to draw an As-Is Business Process Model
  • Case Study Exercise: Complete the Define Current Situation section (Step #2) of the template
Step #3: Identify Root Causes
  • What are root causes
  • Performing Root Cause Analysis
  • Technique: Fishbone Diagram using the cafeteria example
  • Case Study Exercise: Discuss a Fishbone Diagram
  • Technique: Pareto Chart (discuss and show example)
  • Case Study Exercise: Complete the Identify Root Causes section (Step #3) of the template
Step #4: Develop Solutions
  • Identifying options for problem resolution
  • Avoid jumping to conclusions
  • Technique: Brainstorming
  • Case Study Exercise: Conduct a Brainstorming Session
  • Recognizing pros and cons for each option
  • Technique: Kempner-Tregoe (Must-Have vs. Nice-to-Have)
  • Case Study Exercise: Determine best solution using a simple Kempner-Tregoe model
  • Case Study Exercise: Complete the Develop Solutions section (Step #4) of the template
Step #5: Define Measurable Results
  • Prototyping the solution
  • Technique: Business Process Modeling (To-Be)
  • Measuring results against the success criteria (Step #1)
  • Case Study Exercise: Review changes to an As-Is Business Process Model
  • Case Study Exercise: Complete the Define Measurable Results section (Step #5) of the template
Step #6: Standardize Process
  • Defining how the process will be documented
  • Plan and understand organizational readiness
  • Discuss how employees are empowered to identify and act upon their ideas
  • Identifying follow-up needs (i.e., training) for the staff that will be impacted
  • Technique: Communication Plan
  • Case Study Exercise: Complete the Standardize Process section (Step #6) of the template
Step #7: Determine Future Plans
  • Monitoring the process for Continuous Process Improvement (The Plan-Do-Check-Act Cycle)
  • Understand how to sustain the improvements made by the Joiner 7-Step Method
  • Technique: PDCA form
  • Case Study Exercise: Complete the Determine Future Plans section (Step #7) of the template
Going Forward with a Plan of Action
  • Identifying process problems in your organization
  • Individual Exercise: Name three (3) possible areas for improvement
  • Prioritize and define the next steps
  • Individual Exercise: Using a new template complete Step 2 & Step 3 for one possible area for improvement you have identified
Additional course details:

Nexus Humans BA20 - Business Process Improvement training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the BA20 - Business Process Improvement course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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