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Business Soft Skills

4.6 out of 5 rating

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1.5 Days

9 CPD hours

About this course

This course is intended for individuals who want to gain basic knowledge communicating, etiquette, professionalism and time management for the office environment.


Upon successful completion of this course, students will be able to communicate, be professional and manage their time effectively in a business environment.


In this course, students will learn how to communicate, act and manage time effective in a business environment.

Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
The Big Picture
  • What is Communication
  • How Do We Communicate
  • Other Factors in Communication
Understanding Communication Barriers
  • An Overview of Common Barriers
  • Language Barriers
  • Cultural Barriers
  • Differences in Time and Place
Paraverbal Communication Skills
  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed
Non-Verbal Communication
  • Understanding the Mehrabian Study
  • All About Body Language
  • Interpreting Gestures
Speaking like a Star
  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Summary
Listening Skills
  • Seven Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Good Signals to Others
Asking Good Questions
  • Open Questions
  • Closed Questions
  • Probing Questions
Appreciative Inquiry
  • The Purpose of AI
  • The Four Stages
  • Examples and Case Studies
Mastering the Art of Conversation
  • Level One: Discussing General Topics
  • Level Two: Sharing Ideas and Perspectives
  • Level Three: Sharing Personal Experiences
  • Our Top Networking Tips
Advanced Communication Skills
  • Understanding Precipitating Factors
  • Establishing Common Ground
  • Using I Messages
Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
Principles of Professional Behavior
  • Always be Your Best
  • Meeting and Greeting
  • Sending Social Invitations to Business Associates
Interview Etiquette
  • Interviewing
  • Before the Interview
  • In the Waiting Room
  • During the Interview
  • After the Interview
  • Job Fair Interviews
Planning & Attending Business Meetings
  • Office Meetings
  • Meal Meetings
Electronic Etiquette
  • Voicemail
  • Cell Phones
  • Email
Multiculture Etiquette
  • Defining the Challenge
  • Five Steps to Dealing with Diversity
  • Guidelines for Managing Diverse Relationships
Time Management Concepts
  • Benefits of better time utilization
  • Who controls your schedule
Your Job: What You Are Responsible for Accomplishing
  • Your job responsibilities
  • Setting objectives
  • Setting priorities
How to Use Your Time
  • Gathering data-the time log
  • Analyzing the data
Delegation: Working Through Others
  • Why some people don't delegate
  • Levels of delegation
  • How to delegate
  • Benefits of delegation
  • Getting started
Planning: Keys to Achievement
  • Planning: Keys to Achievement
Coping with Common Time Wasters
  • Coping with self-generated time wasters
  • Coping with environmental time wasters
Personal Needs that Get in the Way of Effective Time Utilization
  • Needs profile analysis
  • Self-assessment questionnaire
  • Applying needs assessment results
Planning for Improvement
  • Six tips for effective time management
  • Planning for improved time utilization
Follow-Up: Staying on Track
  • Time savings progress report
  • Time savings progress chart
  • Time management progress survey
Additional course details:

Nexus Humans Business Soft Skills training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the Business Soft Skills course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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