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CUIC11.6EU-Cisco Unified Intelligence Center 11.6 for End Users

4.6 out of 5 rating

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2 Days

12 CPD hours

About this course

The primary audiences for the course are as follows:
Cisco customers Contact Center Management, Contact Center Supervisors and Customer technical personnel
Cisco technology partners
Cisco employees


Upon completing this course, the learner will be able to meet these overall objectives:
Provide a comprehensive overview of Cisco Unified Intelligence Center
Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more)


The Cisco Unified Intelligence Center 11.6 for End Users (CUIC11.6EU v1.1) course is a two-day instructor-led training (ILT) course. Cisco Unified Intelligence Center is a comprehensive, end-to-end reporting solution, designed to make the task of creating and modifying reports easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

Cisco Unified Intelligence Center Overview
  • Introducing Cisco Unified Intelligence Center
    What Contact Center products use CUIC for reporting
Cisco Unified Intelligence Center Administration and Security
  • The End User and CUIC Security
Running and Modifying CUIC Reports
  • Running Cisco Unified Intelligence Center Reports
    Using Permalinks
    Modifying a CUIC Stock Report
Cisco Unified Intelligence Center Dashboards
  • Understanding Cisco Unified CCE Key Concepts
    Creating a New Cisco Unified Intelligence Center Report
Additional course details:

Nexus Humans CUIC11.6EU-Cisco Unified Intelligence Center 11.6 for End Users training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the CUIC11.6EU-Cisco Unified Intelligence Center 11.6 for End Users course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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