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CVPD Scripting - Part 1

4.6 out of 5 rating

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5 Days

30 CPD hours

About this course

Application Developers; Programmers, Sales and Pre Sales, Technical Support, Project Managers, Cisco customers, partners and employees involved in UCCE/CVP or CVP stand alone deployments


Upon completing this course, the learner will be able to meet these overall objectives:   Introduction to the Java API, its capabilities and limitations - Practice - This course is applicable for any version of CVP and Studio. Introduction to Voice Elements and their complexity - creating every different Java component to extend Studio (see below)


Overview of a UCCE with CVP Comprehensive Call Flow

Module 1
  • Overview of a UCCE with CVP Comprehensive Call Flow
Module 2
  • ICM routing scripts to route calls to CVP VXML Server applications
  • Passing data (e.g., global variables)
  • Parsing and evaluating data returned
  • Queueing
  • Assigning data to send to Finesse.
Module 3
  • Writing Call Studio scripts (applications)
  • Prompting Callers using pre-recorded audio; TTS text-to-speech; Say it Smart to format audio as digits, date, time, currency; input error reprompting
  • Menus
  • Collecting and confirming caller input, such as account numbers, dates of birth, etc
  • Working with variables Session data, Element data, Call data, Local data (CVP11)
  • Introduction to retrieving data from back end systems:
  • SQL Database interaction using the Studio Database element to select data
  • Web service interaction- Studio Web Services element for SOAP-web services and calling a simple REST web service
  • Playing audio to callers during back-end data retrieval
  • Catch events
  • Working with counters, decisions, math
  • Introduction to javascript for substrings and string length
  • Setting VoiceXML properties affecting the gateway
  • Multi-Language applications
Module 4
  • Working with Version Control
Module 5
  • Implementing a Post Call Survey
Module 6
  • Using the Studio Debugger to test applications within Studio
Module 7
  • CVP Reporting Server and CVP CUIC Reports
    Best practices regarding naming elements and variables
    Configuring data to pass to the Reporting Server using OAMP
    Understanding Reporting Server tables
    Understanding the Application Summary CUIC reports
Module 8
  • Administration covered throughout the course
  • OAMP Operations Console to deploy applications to VXML Server
  • Using Studio Documenter to print Visio-like diagrams of the application
  • Configuring log file properties
  • Using logs for debugging applications
  • Administrative scripts for graceful updates or suspensions of the server
  • Important log, debug, administration files
Module 9
  • Cisco Courtesy Callback
  • Detailed discussion of the CCB Call flow, the ICM script, and the 5 Studio scripts used for Courtesy Callback.
Additional course details:

Nexus Humans CVPD Scripting - Part 1 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the CVPD Scripting - Part 1 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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