Certified Data Centre Facilities Operations Manager (CDFOM)

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3 Days

This course is intended for

The primary audience for this course is any IT, facilities or data centre operations professional who works in and around the data centre, who has the responsibility to achieve and improve the high availability and manageability of the data centre operations.


After completion of the course the participant will be able to:
• Setup a data centre facilities operations team
• Manage and motivate your facilities management team
• Setup SLA’s and manage them including liabilities, KPI’s etc.
• Manage vendors and measure their performance
• Manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc.
• Manage safety & statutory requirements
• Effectively and efficiently manage data centre operations
• Manage documents
• Setup equipment life cycle including testing
• Define data centre design limits and set-up and manage a proper capacity management plan
• Commission and decommission equipment
• IT cable management
• Manage the day-to-day data centre operations


The course will enable participants to gain in-depth knowledge of managing data centre operations from planning to monitoring and reporting.

The Data Centre Operations Team
  • Leadership criteria and attributes
    How to set-up up an efficient and effective facility management operations team structure
    Defining roles, responsibilities and skill metrics
    Key Performance Objectives (KPO) and appraisals
    Job rotation, reward, promotion and succession planning as strategies to grow and retain talent
    Training and assessments
    Shift management, scheduling and roster planning
Vendor Management
  • Vendor selection and qualification
    Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures
    Key considerations of a vendor agreement for services
    Performance measurement and reporting
Facilities Maintenance
  • Maintenance options
    Main considerations for maintenance agreements
    The practicality in deciding between comprehensive/noncomprehensive maintenance regimes
    Warranty pit falls
    Service reports alignments with maintenance agreements
    Tiered maintenance considerations
    Preventive, Predictive, Condition and Reliability Centred (RCM) based maintenance
    Managing on-site/off-sites spares and how to determine which spares to keep on-site
Managing Safety & Statutory Requirements
  • Statutory and industry compliance/regulations
    Emergency response and safety policies and procedures
    PTW (Permit To Work) requirements and procedures
    General rules and regulations for the data centre
    Ergonomic workspace
    SOP’s for power outage, fire, bomb threat etc.
Service Level Agreement (SLA) Management
  • Defining the data centre design limitations
    Defining measurement criteria and reporting
    Alignment of business SLA with vendor SLA
    Defining chance management procedure for installation and de-installation of new equipment
    Reporting and escalation management
Managing Physical Security
  • Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507
    SOP (Standard Operating Procedures) in managing day to day security access control, such as;
    - Entry/exit control and access management
    - Permit-To-Work (PTW) and contractor work in progress
    - Delivery of goods
    - Customer access
    - Etc.
    Effective patrols routing and how to ensure 24x7 vigilance
    Handling external threats; crisis/emergency situations
    Security incident management
Managing Daily Data Centre Operations/Floor Management
  • ITSM/ITIL (IT service management) in the data centre
    Shift hand-over requirements and procedures
    Asset and inventory management for hardware, software, spares, consumables, etc.
    Floor management procedures and duties such as rack space allocations, management of installers
    Pre-installation analysis for power, cooling, weight, EMF, fire protection and other influencing factors
    From truck to rack
    Handling of incoming equipment
    Inspection, unpacking and security procedures
    Staging procedure and requirements
    Equipment movement into the computer room
    Finishing up the installation
    De-installation/commissioning procedures
Capacity Management
  • Defining the design limits of the data centre
    Setting up thresholds, monitoring and reporting
    Business review and future capacity planning
    Technical solutions aiding capacity planning such as
    Computational Fluid Dynamics (CFD), capacity and configuration management solutions
Cable Management
  • Overview of ANSI/TIA-942, ANSI/TIA-606 requirements
    Cabling specification & labelling based on ANSI/TIA-606
    In-rack power and network cabling
    Labelling requirements
    Cabling/cable tray layout documentation
Data Centre Cleaning and Pest Control
  • Types of pollution found in data centres such as H2S, air-particulates etc.
    Common causes of pollution in the data centre
    Standards, policies and techniques to reduce and cleanup dust, pests and other pollution and disturbances
Data Centre Monitoring and Automation
  • Data centre monitoring requirements
    Threshold setting and reporting requirements
    Notification and escalation requirements
    Automated 24hrs helpdesk ticketing systems
    Incident and customer complaint management & change management
    Performance measurement and monitoring requirements such as fuel and water consumption, PUE/DCiE etc.
Managing Documentations/Archives
  • Document management standards
    Document management process requirements
    Minimum and desired design documentation set
    Operational management documents
Equipment Life-Cycle Management
  • Policies and procedures governing life cycle management
    Asset management including software and firmware
    Service situations
    Review, triggers and reporting
    Test life cycle
Mock Exam
EXAM: Certified Data Centre Facilities Operations Manager

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