Duration
3 Days
This course is intended for
The primary audience for this course is any IT, facilities or data centre operations professional who works in and around the data centre, who has the responsibility to achieve and improve the high availability and manageability of the data centre operations.
Overview
After completion of the course the participant will be able to:
• Setup a data centre facilities operations team
• Manage and motivate your facilities management team
• Setup SLA’s and manage them including liabilities, KPI’s etc.
• Manage vendors and measure their performance
• Manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc.
• Manage safety & statutory requirements
• Effectively and efficiently manage data centre operations
• Manage documents
• Setup equipment life cycle including testing
• Define data centre design limits and set-up and manage a proper capacity management plan
• Commission and decommission equipment
• IT cable management
• Manage the day-to-day data centre operations
Description
The course will enable participants to gain in-depth knowledge of managing data centre operations from planning to monitoring and reporting.
The Data Centre Operations Team
- Leadership criteria and attributes
How to set-up up an efficient and effective facility management operations team structure
Defining roles, responsibilities and skill metrics
Key Performance Objectives (KPO) and appraisals
Job rotation, reward, promotion and succession planning as strategies to grow and retain talent
Training and assessments
Shift management, scheduling and roster planning
Vendor Management
- Vendor selection and qualification
Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures
Key considerations of a vendor agreement for services
Performance measurement and reporting
Facilities Maintenance
- Maintenance options
Main considerations for maintenance agreements
The practicality in deciding between comprehensive/noncomprehensive maintenance regimes
Warranty pit falls
Service reports alignments with maintenance agreements
Tiered maintenance considerations
Preventive, Predictive, Condition and Reliability Centred (RCM) based maintenance
Managing on-site/off-sites spares and how to determine which spares to keep on-site
Managing Safety & Statutory Requirements
- Statutory and industry compliance/regulations
Emergency response and safety policies and procedures
PTW (Permit To Work) requirements and procedures
General rules and regulations for the data centre
Ergonomic workspace
SOP’s for power outage, fire, bomb threat etc.
Service Level Agreement (SLA) Management
- Defining the data centre design limitations
Defining measurement criteria and reporting
Alignment of business SLA with vendor SLA
Defining chance management procedure for installation and de-installation of new equipment
Reporting and escalation management
Managing Physical Security
- Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507
SOP (Standard Operating Procedures) in managing day to day security access control, such as;
- Entry/exit control and access management
- Permit-To-Work (PTW) and contractor work in progress
- Delivery of goods
- Customer access
- Etc.
Effective patrols routing and how to ensure 24x7 vigilance
Handling external threats; crisis/emergency situations
Security incident management
Managing Daily Data Centre Operations/Floor Management
- ITSM/ITIL (IT service management) in the data centre
Shift hand-over requirements and procedures
Asset and inventory management for hardware, software, spares, consumables, etc.
Floor management procedures and duties such as rack space allocations, management of installers
Pre-installation analysis for power, cooling, weight, EMF, fire protection and other influencing factors
From truck to rack
Handling of incoming equipment
Inspection, unpacking and security procedures
Staging procedure and requirements
Equipment movement into the computer room
Finishing up the installation
De-installation/commissioning procedures
Capacity Management
- Defining the design limits of the data centre
Setting up thresholds, monitoring and reporting
Business review and future capacity planning
Technical solutions aiding capacity planning such as
Computational Fluid Dynamics (CFD), capacity and configuration management solutions
Cable Management
- Overview of ANSI/TIA-942, ANSI/TIA-606 requirements
Cabling specification & labelling based on ANSI/TIA-606
In-rack power and network cabling
Labelling requirements
Cabling/cable tray layout documentation
Data Centre Cleaning and Pest Control
- Types of pollution found in data centres such as H2S, air-particulates etc.
Common causes of pollution in the data centre
Standards, policies and techniques to reduce and cleanup dust, pests and other pollution and disturbances
Data Centre Monitoring and Automation
- Data centre monitoring requirements
Threshold setting and reporting requirements
Notification and escalation requirements
Automated 24hrs helpdesk ticketing systems
Incident and customer complaint management & change management
Performance measurement and monitoring requirements such as fuel and water consumption, PUE/DCiE etc.
Managing Documentations/Archives
- Document management standards
Document management process requirements
Minimum and desired design documentation set
Operational management documents
Equipment Life-Cycle Management
- Policies and procedures governing life cycle management
Asset management including software and firmware
Service situations
Review, triggers and reporting
Test life cycle
Mock Exam
EXAM: Certified Data Centre Facilities Operations Manager
