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Cisco Administering Cisco Unified Communications Manager v12 (ACUCM)

4.6 out of 5 rating

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4 Days

24 CPD hours

About this course

The primary audience for this course is as follows:
Phone Network Administrators
Phone Network Engineers
Data System Administrators
Entry-level Network Engineers
Channel Partners/Resellers, Customers, Employees


Describe the Cisco Unified Communications Manager network, service, and features
Understand the importance of and configuration of redundancy and high availability in the enterprise network
Describe user configuration and the user web interface
Explain basic phone options and the use of BAT
Explain the route plan and on-net/off-net calling
Describe the various media resources, including conferencing and MOH
Describe the basic phone features and use of hunt groups


Administering Cisco Unified Communications Manager (ACUCM) v12.0 is a 3-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. The Cisco IT training course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level IP telephony course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version v12.x.The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The Cisco training course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involves routers, switches, or Cisco IOS software configuration.

Exploring IP Telephone
  • Traditional Voice versus IP Telephony
  • Clustering Overview
  • Intracluster Communications
  • Cisco Unified Communications Manager Clusters
  • Clustering Options
  • Platform Requirements
Describing Deployment Models
  • Single-Site Deployment
  • Centralized Call-Processing Deployment
  • Distributed Call-Processing Deployment
  • Distributed Single-Cluster Call-Processing Deployment
  • Hybrid Call-Processing Deployment
  • New Advanced Multicluster Options
Understanding Advanced Multisite Features
  • Need for CAC
  • Deploying AAR
  • Survivable Remote Site Telephony
  • SRST Failover
Logging in to Cisco Unified Communications Manager
  • Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability
  • Logging In to Cisco Unified Operating System Administration and the DRS
  • Navigation Menu
  • Command-Line Interface
Examining Basic Server Configuration
  • Server ConfigurationEliminating DNS Reliance
  • Configuring Enterprise Parameters
Describing Multilevel Administration
  • Configuring Multilevel Administration
  • Creating End Users
  • Creating Roles
  • Creating User Groups
  • Assigning Users to User Groups
Configuring DRS Backup and Restore Procedures
  • DRS Backup Procedures
  • DRS Restore Procedures
Understanding User Configuration
  • Understanding User Management
  • Configuring Users
Using the User Web Pages
  • Understanding the User Web Pages
  • Using the User Web Pages
Configuring System Parameter
  • Cisco Unified CM Configuration
  • Cisco Unified Communications Manager Group Configuration
  • Phone NTP Configuration
  • Date/Time Group
  • Codecs and Regions
  • Location Configuration
  • Device Pool Configuration
  • DHCP Service Configuration
  • Device Defaults Configuration
  • Clusterwide Parameters
  • Licensing
Supporting Cisco Unified IP Phones
  • Cisco Unified IP Phones Overview
  • Specialized Cisco Unified IP 7900 Series Phones
  • Phone Button Templates
  • Softkey Templates
Exploring Phone Registration and IP Phone Communications
  • Cisco Unified IP Phone Registration
  • Cisco Unified IP Phone Configuration
Utilizing the Bulk Administration Tool (BAT)
  • Overview of Cisco Unified Communications Manager BAT
  • Cisco Unified Communications Manager TAPS
Implementing Dial Plan Connectivity
  • Organizational Dial Plan
  • Trunks
  • Gateways
Creating Route Plans
  • Dial Plan Overview
  • Route Pattern Overview
  • Digit Collection
  • Call Routing
Configuring Transition Patterns and Route Filters
  • Translation Patterns
  • The 9.@ Pattern
  • Route Filters
Implementing Digit Manipulation
  • Discard Digits Instruction
  • Transformation Masks
  • Route Plan Report
Defining Class of Control
  • Overview of Class of Control
  • Partitions
  • CSS Configuration
  • PLAR Application
Using Class of Control Features
  • Call Restriction
  • Time of Day Routing
  • Traditional vs. Line/Device Approach
Defining Media Resources
  • Overview of Media Resources
  • Conference Bridge
  • Media Termination Points
  • Transcoder
  • Music on Hold
  • Annunciator
Exploring Media Resource Management
  • MRG Management
  • Configuring MRGs
  • Configuring MRGLs
Describing Basic Features
  • Call Park
  • Call Pickup
  • Cisco Call Back
  • Shared Lines with Barge and Privacy
Exploring Hunt Groups
  • Hunt Group Overview
  • Line Group Configuration
  • Hunt List Configuration
  • Hunt Pilot Configuration
  • Final Forwarding
Describing Phone Services
  • Cisco IP Phone Services
  • Cisco Phone Services Configuration
Additional course details:

Nexus Humans Cisco Administering Cisco Unified Communications Manager v12 (ACUCM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the Cisco Administering Cisco Unified Communications Manager v12 (ACUCM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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