Duration
5 Days
This course is intended for
This course is targeted to those seeking A+ Certification and anyone in these roles:
IT Support Specialist
Helpdesk Technician
Field Technician
Tier I Support Specialist
Desktop Support Specialist
Associate Network Engineer
Systems Support Technician
Junior Systems Administrator
Overview
At completion of this course, you will be able to:
Install and configure end-user devices and software
Address connectivity problems
Perform basic cybersecurity mitigations
Troubleshoot common problems to diagnose and resolve issues
Demonstrate basic knowledge of scripting, the cloud, and virtualization
Description
CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to networking to virtualization and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world. This course, prepares you for the CompTIA A+ Certification exams 220-1101 and 220-1102.
Lesson 1: Installing Motherboards and Connectors
- Topic 1A: Explain Cable Types and Connectors
- Topic 1B: Install and Configure Motherboards
- Topic 1C: Explain Legacy Cable Types
Lesson 2: Installing System Devices
- Topic 2A: Install and Configure Power Supplies and Cooling
- Topic 2B: Select and Install Storage Devices
- Topic 2C: Install and Configure System Memory
- Topic 2D: Install and Configure CPUs
Lesson 3: Troubleshooting PC Hardware
- Topic 3A: Apply Troubleshooting Methodology
- Topic 3B: Configure BIOS/UEFI
- Topic 3C: Troubleshoot Power and Disk Issues
- Topic 3D: Troubleshoot System and Display Issues
Lesson 4: Comparing Local Networking Hardware
- Topic 4A: Compare Network Types
- Topic 4B: Compare Networking Hardware
- Topic 4C: Explain Network Cable Types
- Topic 4D: Compare Wireless Networking Types
Lesson 5: Configuring Network Addressing and Internet Connections
- Topic 5A: Compare Internet Connection Types
- Topic 5B: Use Basic TCP/IP Concepts
- Topic 5C: Compare Protocols and Ports
- Topic 5D: Compare Network Configuration Concepts
Lesson 6: Supporting Network Services
- Topic 6A: Summarize Services Provided by Networked Hosts
- Topic 6B: Compare Internet and Embedded Appliances
- Topic 6C: Troubleshoot Networks
Lesson 7: Summarizing Virtualization and Cloud Concepts
- Topic 7A: Summarize Client-Side Virtualization
- Topic 7B: Summarize Cloud Concepts
Lesson 8: Supporting Mobile Devices
- Topic 8A: Set Up Mobile Devices and Peripherals
- Topic 8B: Configure Mobile Device Apps
- Topic 8C: Install and Configure Laptop Hardware
- Topic 8D: Troubleshoot Mobile Device Issues
Lesson 9: Supporting Print Devices
- Topic 9A: Deploy Printer and Multifunction Devices
- Topic 9B: Replace Print Device Consumables
- Topic 9C: Troubleshoot Print Device Issues
Lesson 10: Configuring Windows
- Topic 10A: Configure Windows User Settings
- Topic 10B: Configure Windows System Settings
Lesson 11: Managing Windows
- Topic 11A: Use Management Consoles
- Topic 11B: Use Performance and Troubleshooting Tools
- Topic 11C: Use Command-line Tools
Lesson 12: Identifying OS Types and Features
- Topic 12A: Explain OS Types
- Topic 12B: Compare Windows Editions
Lesson 13: Supporting Windows
- Topic 13A: Perform OS Installations and Upgrades
- Topic 13B: Install and Configure Applications
- Topic 13C: Troubleshoot Windows OS Problems
Lesson 14: Managing Windows Networking
- Topic 14A: Manage Windows Networking
- Topic 14B: Troubleshoot Windows Networking
- Topic 14C: Configure Windows Security Settings
- Topic 14D: Manage Windows Shares
Lesson 15: Managing Linux and macOS
- Topic 15A: Identify Features of Linux
- Topic 15B: Identify Features of macOS
Lesson 16: Configuring SOHO Network Security
- Topic 16A: Explain Attacks, Threats, and Vulnerabilities
- Topic 16B: Compare Wireless Security Protocols
- Topic 16C: Configure SOHO Router Security
- Topic 16D: Summarize Security Measures
Lesson 17: Managing Security Settings
- Topic 17A: Configure Workstation Security
- Topic 17B: Configure Browser Security
- Topic 17C: Troubleshoot Workstation Security Issues
Lesson 18: Supporting Mobile Software
- Topic 18A: Configure Mobile OS Security
- Topic 18B: Troubleshoot Mobile OS and App Software
- Topic 18C: Troubleshoot Mobile OS and App Security
Lesson 19: Using Support and Scripting Tools
- Topic 19A: Use Remote Access Technologies
- Topic 19B: Implement Backup and Recovery
- Topic 19C: Explain Data Handling Best Practices
- Topic 19D: Identify Basics of Scripting
Lesson 20: Implementing Operational Procedures
- Topic 20A: Implement Best Practice Documentation
- Topic 20B: Use Proper Communication Techniques
- Topic 20C: Use Common Safety and Environmental Procedures
