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Analyze the components of Emotional Intelligence Explain the principles of self-awareness Implement Emotional Intelligence for better communications and first impressions Demonstrate how to balance positive and negative emotions Use principles of mental resilience to navigate difficult relationships and situations

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1. The Origins Of EI
  • Redefining Intelligence
  • Introducing Emotional Intelligence
  • The Benefits of EI Competence
  • EI First Steps
  • 5 Components of Emotional Intelligence
2. Learning The Elements Of EI
  • Can you learn EI
  • Understanding EI Appraisals
  • Emotional Intelligence 2.0
  • Personal and social proficiencies
  • Emotional Honesty
3. The Value of Self-Awareness
  • Defining the self
  • The Physical Self
  • The Emotional Self
  • The Mental Self
  • The Spiritual Self
4. Enhancing Your Communication With EI
  • Emotions and how we perceive the world
  • The Powerful First Impression
  • Focused Listening
  • Building Rapport and Emotional Empathy
5. Using Positive and Negative Emotions
  • Building Personal Wellness
  • The Gratitude Mindset
  • The Power of Negative Emotions
  • The Lessons of Regret
  • Cultivating Enthusiasm, Confidence and Efficacy
6. Creating Balance and Authenticity with Others
  • Giving In Without Giving Up
  • Building Mental Resilience
  • Difficult People, Difficult Situations
  • Disagreeing Constructively
  • Authentic Leadership
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Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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