ITIL© 4 Foundation

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Duration

3 Days

18 CPD hours

This course is intended for

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL© 4 Foundation certification and who want to prepare for ITIL© 4 Foundation exam.

Overview

By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL© Practices, and the new Service Value Chain that incorporate the core of ITIL© version 4.

Description

ITIL© is the world?s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL© 4. This course will earn you 21 PDUs.

This class includes an exam voucher.

1 - ITIL 4 OVERVIEW

  • Introduction to ITIL
  • Key Concepts of ITIL

2 - The ITIL Framework

  • The Four Dimensions of Service Management
  • The ITIL Service Value System

3 - The ITIL Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate

4 - THE ITIL SERVICE VALUE SYSTEM (SVS)

  • Governance
  • The Service Value Chain
  • Continual Improvement

5 - Key ITIL Practices

  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management

6 - Other ITIL Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices
Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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20 May 24 Enquire Book
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18 Nov 24 Enquire Book
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Global Schedule

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07 Feb 24 Enquire Book
14:00 - 22:00Live Online GTR1,695
12 Feb 24 Enquire Book
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19 Feb 24 Enquire Book
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27 Feb 24 Enquire Book
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04 Mar 24 Enquire Book
14:00 - 22:00Live Online GTR1,695
11 Mar 24 Enquire Book
13:00 - 21:00Live Online GTR1,695
20 Mar 24 Enquire Book
13:00 - 21:00Live Online GTR1,695
27 Mar 24 Enquire Book
13:00 - 21:00Live Online GTR1,695
03 Apr 24 Enquire Book
14:00 - 22:00Live Online GTR1,695
15 Apr 24 Enquire Book
14:00 - 22:00Live Online GTR1,695
24 Apr 24 Enquire Book
14:00 - 22:00Live Online GTR1,695
01 May 24 Enquire Book
14:00 - 22:00Live Online GTR1,695
13 May 24 Enquire Book
14:00 - 22:00Live Online GTR1,695
22 May 24 Enquire Book
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29 May 24 Enquire Book
14:00 - 22:00Live Online GTR1,695
03 Jun 24 Enquire Book
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10 Jun 24 Enquire Book
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18 Jun 24 Enquire Book
14:00 - 22:00Live Online GTR1,695
24 Jun 24 Enquire Book
14:00 - 22:00Live Online GTR1,695

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