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MB-340: Microsoft Dynamics 365 Commerce Functional Consultant

4.6 out of 5 rating

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Duration

4 Days

24 CPD hours

About this course

The audience for this course is either: a Dynamics 365 consultant who wants to learn Commerce, or a retail analyst with core Dynamics 365 experience who wants to apply their skills to the Dynamics product family.

Overview

After completing this course, students will be able to:
Configure Dynamics 365 Commerce Headquarters
Configure products, prices, discounts, loyalty, and affiliations
Manage Point of Sale (POS) in Dynamics 365 Commerce
Configure and Manage Dynamics 365 Commerce call centers
Manage e-commerce

Description

Dynamics 365 Commerce functional consultants set up and use the application functionality in Dynamics 365 Commerce, and provide support for the application. The functional consultant typically has a strong understanding of unified commerce business operations, and experience configuring, deploying, maintaining, and using Microsoft Dynamics 365 Commerce. This four-day course covers the essentials for the role

Module 1: Get started with Dynamics 365 Commerce
  • Introduction to Unified Commerce platform
  • Dynamics 365 Commerce architecture
  • Deployment of Dynamics 365 Commerce
  • Hardware and peripherals
Module 2: Configure Commerce Headquarters
  • Configure prerequisites and Commerce parameters
  • Configure and maintain payment processing
  • Configure Commerce Data Exchange (CDX)
  • Configure delivery modes and charges
  • Configure and work with statements
Module 3: Products and Merchandising
  • Product information management
  • Merchandising in Dynamics 365 Commerce
  • Product recommendations and product discovery
Module 4: Retail Pricing
  • Manage Pricing
  • Manage discounts and promotions
Module 5: Loyalty and customer experience
  • Customer Management
  • Loyalty and affiliations
Module 6: Point of sale
  • Introduction to POS
  • Channel Setup
  • Configure Cash and Shift management
  • Worker Setup
  • Point of Sale Setup
  • Customer management at POS
  • Transaction processing
  • Inventory processing
  • End of day processing
  • Reporting
  • Configure and work with Task management
  • Test POS
  • Maintain registers and devices
  • Localization
Module 7: Configure and work with call centers in Dynamics 365 Commerce
  • Configure channel
  • Configure Product Catalogs
  • Configure Order Holds
  • Create call center orders
  • Configure call center directed selling
  • Configure Returns and Refunds
  • Configure continuity orders and installment billing
Module 8: Work with E-Commerce in Dynamics 365 Commerce
  • Describe e-commerce core capabilities
  • Configure an E-Commerce Channel in Dynamics 365 HQ
  • Configure an E-Commerce site
  • Configure and manage E-Commerce site content
  • Describe & Demonstrate digital asset management
  • Configure business-to-business (B2B) site
  • Configure Ratings and reviews functionality
  • Demonstrate E-Commerce Order Processing
Module 9: Manage order fulfillment and inventory in Dynamics 365 Commerce
  • Configure and work with Stock replenishment
  • Configure and work with Order fulfillment
Module 10: Work with Dynamics 365 Fraud Protection
  • Overview of Dynamics Fraud Protection
  • Describe Dynamics Fraud Protection Services
  • Configure and work with Dynamics Fraud Protection with Dynamics 365 Commerce
Additional course details:

Nexus Humans MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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