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MB-910 Microsoft Certified: Dynamics 365 Fundamentals (CRM)

4.6 out of 5 rating

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Duration

1 Days

6 CPD hours

About this course

People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.

Overview

Describe the customer engagement apps and what they have in common


Describe the standard marketing processes and how Dynamics 365 Marketing addresses them


Describe Dynamics 365 Marketing features and capabilities


Describe additional marketing apps


Describe the standard sales processes and how Dynamics 365 Sales addresses them


Describe Dynamics 365 Sales capabilities


Describe additional sales apps such as Sales Insights and Sales Navigator


Describe the standard customer service processes and how Dynamics 365 Customer Serviceaddresses them


Describe Dynamics Customer Service capabilities


Describe additional sales apps such as Sales Insights and Sales Navigator


Describe the standard field service business processes and how Dynamics 365 Field Service addresses


Describe how to generate Work Orders


Describe the scheduling capabilities of Dynamics 365 Field Service


Describe the inventory management capabilities of Dynamics 365 Field Service


Describe the asset management capabilities of Dynamics 365 Field Service


Describe project-based customer engagement processes addressed by Dynamics 365 Project Operations


Describe the sales capabilities of Dynamics 365 Project Operations


Describe the project management capabilities of Dynamics 365 Project Operations


Describe the resource utilization capabilities of Dynamics 365 Project Operations

Description

This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.

Learn the Fundamentals of Dynamics 365 Marketing
  • Get introduced to the Dynamics 365 customer engagement apps
  • Examine Dynamics 365 Marketing
  • Describe Dynamics 365 Marketing capabilities
  • Review Additional Marketing Apps
Learn the Fundamentals of Dynamics 365 Sales
  • Explore Dynamics 365 Sales
  • Manage the sales lifecycle with Dynamics 365 Sales
  • Review additional sales apps
Learn the Fundamentals of Dynamics 365 Customer Service
  • Examine Dynamics 365 Customer Service
  • Describe Dynamics Customer Service capabilities
  • Review additional customer service apps
Learn the Fundamentals of Dynamics 365 Field Service
  • Examine Dynamics Field Service
  • Generate Work Orders in Dynamics 365 Field Service
  • Describe the scheduling capabilities of Dynamics 365 Field Service
  • Examine the inventory management capabilities of Dynamics 365 Field Service
  • Review the asset management capabilities of Dynamics 365 Field Service
Learn the Fundamentals of Dynamics 365 Project Operations (CRM)
  • Examine Dynamics 365 Project Operations
  • Describe the sales capabilities of Dynamics 365 Project Operations
  • Plan projects with Dynamics 365 Project Operations
  • Review the resource utilization capabilities of Dynamics 365 Project Operations
Additional course details:

Nexus Humans MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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Global Schedule

GTR = Guarenteed to Run

20 Jun 24 Enquire Book
14:00 - 22:00Live Online GTR695
12 Sep 24 Enquire Book
14:00 - 22:00Live Online GTR695

12 Dec 24 Enquire Book
14:00 - 22:00Live Online GTR695
Exam VoucherBook Now
FlexibleVarious99

Find out more about this course

Interested in alternative dates? Would like to book a private session of this course for your company? Or for any other queries please simply fill out the form below.