MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM)

Duration

1 Days

This course is intended for

People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.

Overview

Describe the customer engagement apps and what they have in common

Describe the standard marketing processes and how Dynamics 365 Marketing addresses them

Describe Dynamics 365 Marketing features and capabilities

Describe additional marketing apps

Describe the standard sales processes and how Dynamics 365 Sales addresses them

Describe Dynamics 365 Sales capabilities

Describe additional sales apps such as Sales Insights and Sales Navigator

Describe the standard customer service processes and how Dynamics 365 Customer Serviceaddresses them

Describe Dynamics Customer Service capabilities

Describe additional sales apps such as Sales Insights and Sales Navigator

Describe the standard field service business processes and how Dynamics 365 Field Service addresses

Describe how to generate Work Orders

Describe the scheduling capabilities of Dynamics 365 Field Service

Describe the inventory management capabilities of Dynamics 365 Field Service

Describe the asset management capabilities of Dynamics 365 Field Service

Describe project-based customer engagement processes addressed by Dynamics 365 Project Operations

Describe the sales capabilities of Dynamics 365 Project Operations

Describe the project management capabilities of Dynamics 365 Project Operations

Describe the resource utilization capabilities of Dynamics 365 Project Operations

Description

This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.

Learn the Fundamentals of Dynamics 365 Marketing

Get introduced to the Dynamics 365 customer engagement apps
Examine Dynamics 365 Marketing
Describe Dynamics 365 Marketing capabilities
Review Additional Marketing Apps

Learn the Fundamentals of Dynamics 365 Sales

Explore Dynamics 365 Sales
Manage the sales lifecycle with Dynamics 365 Sales
Review additional sales apps

Learn the Fundamentals of Dynamics 365 Customer Service

Examine Dynamics 365 Customer Service
Describe Dynamics Customer Service capabilities
Review additional customer service apps

Learn the Fundamentals of Dynamics 365 Field Service

Examine Dynamics Field Service
Generate Work Orders in Dynamics 365 Field Service
Describe the scheduling capabilities of Dynamics 365 Field Service
Examine the inventory management capabilities of Dynamics 365 Field Service
Review the asset management capabilities of Dynamics 365 Field Service

Learn the Fundamentals of Dynamics 365 Project Operations (CRM)

Examine Dynamics 365 Project Operations
Describe the sales capabilities of Dynamics 365 Project Operations
Plan projects with Dynamics 365 Project Operations
Review the resource utilization capabilities of Dynamics 365 Project Operations

What people say about us

Excellent interaction and answered all of my questions. Looking forward to being able to apply some of the tips and features learned today which hopefully should have real impact on some of the more time consuming tasks currently encountered.

Dublin student

This is the 3rd course I have done with Arun. He is very helpful and always supportive if I have other questions outside the lecture parameters. I have already recommended him and Nexus Human to work colleges and would do so again after this course.

Philip

Dublin classroom student

Great course yesterday and can’t give enough amazing feedback for John. I’ve never had a teacher hold attention of a class from start to finish, but yesterday he did this.

Jennifer O'Connor

Vistra Ireland

Booking process was very easy. Once initial contact was made everything happened smoothly.

Pfizer

Brilliant
Wonderful teacher
Course presented extremely well indeed

Nexus Human Ireland Student feedback

This was my 2nd course with Nexus Human and I enjoy the format of the courses.
This was very well-run, the instructor was superb and i will get a lot of benefit from having access for the next 6 months, I look forward to the next course.

Cathal

Kerry, Ireland

I would like to thank the staff of Nexus Human, who were very helpful, prompt, friendly and professional in helping me attain my Microsoft certification. I would like to thank Abdul in particular for his guidance during the course and commend him on his knowledge of software development.

Paul

ITC Group
Dublin

The instructor was excellent. Was willing to field any questions we had and deal with our specific queries.

Excel student

The class just finished and I just wanted to mention to you that it was absolutely amazing. The quality of the training had very high standards, the trainer explained amazingly well and we actually practiced (did) all the steps. It was not learning by watching a presentation but by actually doing. The training has been delivered from Atlanta (US) and I cannot wait to go tomorrow in the office and recommend it. The connection and the lab environment were running perfectly.
Once again thank you very much and looking forward for the next trainings scheduled. Enrolling via Nexus Human Dublin was the perfect choice.

Cristina, Online Live student

Firstly I would like to say thanks, I found the course I sat yesterday extremely beneficial and the instructor was fantastic, she was enthusiastic and engaging and I would highly recommend the course to friends and colleagues. The post class services are also excellent!

Nexus Human Ireland student

Sharon was lovely and has a fantastic knowledge. Honestly I didn't think I needed part 1 but I am SO glad I came. Thank you. Will be back in for part 2.

Dublin student

Global Schedule

GTR = Guarenteed to Run

01 Feb 24Book Now

16:00 - 00:00Live Online275

20 Jun 24Book Now

13:00 - 21:00Live Online275

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Exam VoucherBook Now

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Find out more about this course

Interested in alternative dates? Would like to book a private session of this course for your company? Or for any other queries please simply fill out the form below.