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Providing Outstanding Customer Service

4.6 out of 5 rating

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Duration

2 Days

12 CPD hours

About this course

Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course.

Overview

Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations

Description

This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.

Private classes on this topic are available. We can address your organization's issues, time constraints, and save you money, too. Contact us to find out how.

1. Customer Service - A Baseline
  • Recognizing Your Customers
  • Understanding Your Role in Customer Service
2. Developing A Customer Service Mind-Set
  • Leveraging Your First Impression
  • Feeling Positively About Customers
  • Mastering Moods and Emotions
3. Identifying Customer Needs
  • Understanding the Customer\'s Situation
  • Avoiding Assumption and Prejudgment
  • Meeting Basic Needs
  • Seeking to Exceeding Expectations
  • Building Repeat Relationships
4. Connecting with the Customer
  • Achieving Authenticity through Body Language
  • Responding Effectively to Problems
  • Mastering Online Etiquette
  • Seeking Customer Feedback
5. Dealing with Difficult Situations
  • Effectively Addressing Complaints
  • De-escalating Anger
  • Establishing Common Ground
  • Remaining Calm, Respectful and Objective
6. Effectively Addressing Complaints
  • Creating a Memorable Customer Experience
Additional course details:

Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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Global Schedule

GTR = Guarenteed to Run

30 Apr 24 Enquire Book
14:00 - 22:00Live Online GTR1,500
15 Jul 24 Enquire Book
14:00 - 22:00Live Online GTR1,500

17 Oct 24 Enquire Book
14:00 - 22:00Live Online GTR1,500
15 Jul 24 Enquire Book
16:00 - 0:00Live Online GTR1,500

Find out more about this course

Interested in alternative dates? Would like to book a private session of this course for your company? Or for any other queries please simply fill out the form below.