Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customers.
After completing this course, students will be able to:- Define customer service in relation to both internal and external customers- Recognize how your attitude affects customer service- Identify your customers’ needs- Generate repeat business with outstanding customer service - Build goodwill through in-person customer service- Provide outstanding customer service over the phone- Connect with customers through online tools - Deal effectively with difficult situations
This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.
Excellent interaction and answered all of my questions. Looking forward to being able to apply some of the tips and features learned today which hopefully should have real impact on some of the more time consuming tasks currently encountered.
Dublin classroom student
Great course yesterday and can’t give enough amazing feedback for John. I’ve never had a teacher hold attention of a class from start to finish, but yesterday he did this.
Interested in alternative dates? Would like to book a private session of this course for your company? Or for any other queries please simply fill out the form below.