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Salesforce Build Guided Experiences with OmniStudio (OMS435)

4.6 out of 5 rating

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Duration

4 Days

24 CPD hours

About this course

This course is designed for platform developers, UI developers, solution architects, and technical architects who are responsible for the setup, configuration, or maintenance of OmniStudio applications or Salesforce Industry Cloud apps. You should have a solid understanding of basic Salesforce concepts and functionality, including Lightning Web Components (LWC), as well as experience working with relational databases and familiarity with JSON. Ideally, you hold the Salesforce Administrator or Salesforce Platform Developer I credential. This class is recommended for anyone looking to earn their Salesforce Certified OmniStudio Developer credential.

Overview

Create FlexCards and build an OmniStudio Interaction Console to improve customer experience.
Create OmniScripts to ensure productive, consistent user engagement.
Use Integration Procedures to execute complex operations on the server and incorporate external data sources.
Create and modify DataRaptors to get data from Salesforce, transform data, and save data back to Salesforce.
Create Calculation Matrices and Calculation Procedures to execute data lookups and calculations.

Description

Discover how to develop engaging, digital-first guided experiences using OmniStudio tools. In this class, our OmniStudio experts will show you how to use FlexCards, OmniScripts, and the OmniStudio Interaction Console to configure applications that elevate the user experience. You ll learn how to retrieve and transform internal and external data using declarative OmniStudio data tools to get a 360-degree view of customer accounts, empowering you to quickly deliver high-quality, consumer-grade experiences that your users expect.

Introduction to OmniStudio
  • Explore OmniStudio Tools and Resources
OmniStudio LWC
  • Learn the Benefits and Features of OmniStudio LWC and Component Types
FlexCards and Omnistudio Interaction Consoles
  • Design and Build Parent and Child FlexCards
  • Assign Data Sources to FlexCards, Including External Data Sources
  • Configure Fields to Display Data and Configure Actions to Launch OmniScripts from FlexCards
  • Configure FlexCard Flyouts to Display Additional Data
  • Configure Conditions to Display Different Flexcard States
  • Build an OmniStudio Interaction Console
OmniScripts
  • Design and Build Simple and Complex OmniScripts
  • Configure OmniScript Elements such as Type Ahead Blocks
  • Configure Element Properties such as Branching Conditions
  • Configure Simple Error Checking
  • Add External Data to an OmniScript
  • Connect an Interaction Launcher to a Console Toolbar
Integration Procedures and OmniStudio Data Tools
  • Learn How OmniStudio uses Salesforce sObjects and Fields
  • Learn How Data Flows Between OmniScripts and Integration Procedures
  • Build Integration Procedures and DataRaptors for OmniScripts and FlexCards
  • Use a DataRaptor to Transform FlexCard Data JSONs
  • Build Calculation Matrices and Procedures
  • Test and Troubleshoot Components in the OmniStudio Interaction Console
Additional course details:

Nexus Humans Salesforce Build Guided Experiences with OmniStudio (OMS435) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the Salesforce Build Guided Experiences with OmniStudio (OMS435) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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