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Salesforce Implementing Field Service Lightning (FSL201)

4.6 out of 5 rating

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3 Days

18 CPD hours

About this course

Salesforce consultants and administrators


When you complete this course, you will be able to:Enable Field Service Lightning.Describe the capabilities and components of Field Service Lightning.Know the right questions to ask prior to implementing Field Service Lightning.Understand the steps to successfully implement Field Service Lightning


In this hands-on course, you will learn about Field Service Lightning components and even have the opportunity to implement Field Service Lightning for AW Computing, our fictitious company.

What is Field Service Lightning
  • Define Field Service Lightning
  • Identify the challenges of field service management and how FSL can overcome those challenges
  • Describe what connected field service looks like
  • Explain the main components and capabilities of FSL
Meet AW Computing
  • Learn about AW Computing
  • Understand the business reason why AW Computing has purchased FSL
Plan for Field Service Lightning
  • Learn the essential questions to ask before setting up FSL
  • Consider FSL limitations
Set Up Field Service Lightning
  • (Long Module) Set up FSL Components and Managed Package
Walk Through the FSL Process by Role
  • View and perform FSL actions as a Service Agent
  • View and perform FSL actions as a Dispatcher
  • View and perform FSL actions as a Field Resource
  • View and run FSL reports as a Supervisor / Manager
Additional course details:

Nexus Humans Salesforce Implementing Field Service Lightning (FSL201) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the Salesforce Implementing Field Service Lightning (FSL201) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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