55342 Supporting and Troubleshooting Windows 11

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5 Days

30 CPD hours

This course is intended for

The primary audience for this course is Enterprise Desktop Support Technicians (EDSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations.


Important Windows 11 features How these features are used in an Active Directory How to troubleshoot these features


This is a 5-day ILT course that is designed to provide you with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.

1: Introducing Windows 11

  • Overview of Windows 11
  • Recommendations for typical troubleshooting procedures
  • Troubleshooting installation and deployment
  • Introduction to management and troubleshooting tools

2: Administering Windows 11 remotely

  • Using Windows Admin Center
  • Using Windows PowerShell
  • Implementing Remote Management

3: Troubleshooting startup and performing system recovery

  • Recovering Windows 11
  • Configuring the Registry
  • Troubleshooting Windows 11 startup
  • Implementing and troubleshooting BitLocker
  • Troubleshooting OS service Issues

4: Troubleshooting devices and device drivers

  • Overview of hardware troubleshooting
  • Troubleshooting device drivers

5: Configuring and troubleshooting network connectivity

  • Configuring network connectivity
  • Troubleshooting network connectivity
  • Implementing and troubleshooting name resolution
  • Implementing and troubleshooting remote access

6: Troubleshooting Group Policy

  • Overview of Group Policy
  • Resolve GPO application issues on client devices

7: Configuring and Troubleshooting Security Settings

  • Implementing network security
  • Implementing Windows 11 security features
  • Configuring and troubleshooting user accounts

8: Configuring and Troubleshooting User State

  • Implementing and troubleshooting user state
  • Implementing and troubleshooting Folder Redirection

9: Configuring and Troubleshooting Resource Access

  • Configuring and troubleshooting file access.
  • Configuring and troubleshooting shared folders.
  • Implementing and troubleshooting Work Folders.
  • Managing and troubleshooting printers.
  • Recovering files.

10: Troubleshooting apps

  • Troubleshooting desktop apps
  • Troubleshooting app compatibility
  • Managing UWP apps

11: Monitoring and Maintaining Windows 11

  • Monitoring Windows 11
  • Optimizing Windows 11 performance
  • Managing Windows 11 updates
Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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Global Schedule

GTR = Guarenteed to Run

12 Feb 24 Enquire Book
14:00 - 22:00Live Online GTR2,975
04 Mar 24 Enquire Book
14:00 - 22:00Live Online GTR2,975

22 Apr 24 Enquire Book
14:00 - 22:00Live Online GTR2,975
20 May 24 Enquire Book
14:00 - 22:00Live Online GTR2,975
17 Jun 24 Enquire Book
14:00 - 22:00Live Online GTR2,975
29 Jul 24 Enquire Book
14:00 - 22:00Live Online GTR2,975
09 Sep 24 Enquire Book
14:00 - 22:00Live Online GTR2,975

Find out more about this course

Interested in alternative dates? Would like to book a private session of this course for your company? Or for any other queries please simply fill out the form below.