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Cisco Administering Cisco Unified Communications Manager and Unity Connection (ACUCM with AUC)

4.6 out of 5 rating

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Duration

5 Days

30 CPD hours

About this course

The primary audiences for this course are:Phone network administratorsData system administratorsEntry-level network engineersAdministratorsIT support personnelHelpdesk support staff

Overview

After completing this course, students will be able to:Describe the Cisco Unified Communications Manager network, service, and featuresUnderstand the importance of and configuration of redundancy and high availability in the enterprise networkDescribe user configuration and the user web interfaceExplain basic phone options and the use of BATExplain the route plan and on-net/off-net callingDescribe the various media resources, including conferencing and MOHDescribe the basic phone features and use of hunt groupsExplain the function of Cisco Unity Connection and the various interfaces that are used to access the systemDescribe the components that are required for user call processing by Cisco Unity ConnectionImplement the various features and options that are available to users in Cisco Unity ConnectionUse the various applications, tools, and reports that are available in Cisco Unity Connection

Description

This course is a training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration.

Introduction to IP Telephony
  • Exploring IP Telephony
  • Describing Deployment Models
  • Understanding Advanced Multisite Features
Defining the Basic Configuration
  • Logging In to Cisco Unified Communications Manager
  • Examining Basic Server Configuration
  • Describing Multilevel Administration
  • Configuring DRS Backup and Restore Procedures
User Administration
  • Understanding User Configuration
  • Using the User Web Pages
Exploring Phone Registration and Cisco Unified IP Phones
  • Configuring System Parameters
  • Supporting Cisco Unified IP Phones
  • Exploring Phone Registration and IP Phone Communications
  • Utilizing the Bulk Administration Tool (BAT)
Basic Route Plan Configuration
  • Implementing Dial Plan Connectivity
  • Creating Route Plans
Route Filters and Digit Manipulation
  • Configuring Translation Patterns and Route Filters
  • Implementing Digit Manipulation
Class of Control
  • Defining Class of Control
  • Using Class of Control Features
Understanding Media Resources
  • Defining Media Resources
  • Exploring Media Resource Management
Features and Services
  • Describing Basic Features
  • Exploring Hunt Groups
  • Describing Phone Services
Introduction to Cisco Unity Connection
  • Overview of Cisco Unity Connection
  • Navigating Cisco Unity Connection
  • Understanding Call Handlers, Users, and Call Flow
Configuration of Users and Contacts
  • Explaining Users and Contacts
  • Managing Multiple Users
Implementation of Features
  • Implementing the Dial Plan
  • Understanding User Features
  • Accessing Voice Messaging and User Features
Use of Cisco Unity Connection Applications, Tools and Reports
  • Designing an Audiotext Application
  • Using Cisco Unity Connection Tools and Reports
  • Using the DRS
ACUCM v10.x Lab Outline
  • Lab 0: Connection and Orientation to the NterOne Voice Lab Environment
  • Lab 1: Configuring Cisco Unified Communications Manager Initial Settings
  • Lab 2: Backing Up Cisco Unified Communications Manager Using the Disaster Recovery System
  • Lab 3. Managing User Accounts in Cisco Unified Communications Manager
  • Lab 4: Implementing IP Phones
  • Lab 5: Implementing PSTN Gateways
  • Lab 6: Configuring Cisco Unified Communications Manager Call-Routing Components
  • Lab 7: Implementing Digit Manipulation
  • Lab 8: Implementing Calling Privileges in Cisco Unified Communications Manager
  • Lab 9: Implementing Cisco Unified Border Element (CUBE) for calls to and from the Actual PSTN
  • Lab 10: Implementing Media Resources
  • Lab 11: Implementing Call Coverage in Cisco Unified Communications Manager
AUC v10.x Lab Outline
  • Lab 0: Connection and Orientation to the NterOne Voice Lab Environment
  • Lab 1: Configuring Cisco Unified Communications Manager (CUCM) Initial Settings
  • Lab 2: Implementing Cisco Unified Border Element (CUBE) for calls to and from the Actual PSTN
  • Lab 3: Verifying Cisco Unity Connection Default Services
  • Lab 4: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Lab 5: Implementing Unity Connection Voice Mailboxes
  • Lab 6: Unity Connection User Features
  • Lab 7: Implementing the Unity Connection Dial Plan
  • Lab 8: Understanding User Features
  • Lab 9: Using Cisco Unity Connection Tools and Reports
Additional course details:

Nexus Humans Cisco Administering Cisco Unified Communications Manager and Unity Connection (ACUCM with AUC) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the Cisco Administering Cisco Unified Communications Manager and Unity Connection (ACUCM with AUC) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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