IDC-CER v11.5-Installing, Deploying and Configuring Cisco Emergency Responder

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2 Days

12 CPD hours

This course is intended for

Network Video Engineer
Voice/UC/Collaboration/Communications Engineer
Collaboration Tools Engineer
Collaboration Sales/Systems Engineer


Install, Configure, and Implement Cisco Emergency Responder (Cisco ER).
Configure CUCM for CER
Configure Emergency Response Locations (ERLs)
Configure Emergency Location Identification Numbers (ELINs)
Configure PSAP calls and PSAP CallBack
Configure Users and onsite Security Management


This is a 2-day hands-on course, where students will Install, Deploy, and Configure Cisco Emergency Responder (Cisco ER) 12.5. Student will also integrate emergency communication system with Cisco Unified Communications Manager. Students will learn how Cisco ER automatically notifies and routes calls to the local public safety answering point (PSAP) operator. Students will configure emergency response locations (ERLs) and emergency location identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. You will also examine CER disaster recovery and user management.

Cisco Emergency Responder Overview
  • PSAP/ Emergency Calling Overview
    National Emergency Number Association
    Legislation and Regulation
    Service Provider ALI
    Automatic Number Identification (ANI)
    Automatic Location Identification (ALI)
    NENA Emergency Response Location
    NENA Guidelines for ERLs
    NENA Emergency Location Identification Number (ELIN)
    E911 Preparation
    Cisco Emergency Call Handler
    Cisco Emergency Responder 11.x Enhancements
    License Management
    Emergency Responder Redundancy
    Clustering CER over the WAN
    Integration with UC Manager
    Intrado Architecture
    CER Wireless Features Overview
Installing Cisco Emergency Responder
  • Supported Hardware Platforms
    CER Virtual Server Requirements
    Deploy Cisco CER OVF/OVA
    Installation of CER
    CER CLI Interface
    Reset Application Administrator Password
    Add 2nd CER Server - Subscriber
    Upgrade VMware Tools on Cisco Emergency Responder Server
    CER Backup and Restore
    CER PLM Licensing
Unified Communication Manager CER Configuration
  • Cisco Unified Communications Manager Administrator Interfaces
    Cisco Unified Communications Manager Required Services for CER
    CUCM SNMP Settings
    Phone Partition and Calling Search Spaces
    Partitions for 911 Services
    CER CUCM Configuration for CTI Route Points and CTI Ports
    Configure CER Route Patterns for 911 and Security Personal
    Create Translation Patterns for ELINs
    Create Emergency Responder Cisco Unified Communications Manager User
    Location Awareness Overview
    Configure Wireless Endpoint Tracking Feature on UCM 11.5
Cisco Emergency Responder (CER) Configuration
  • Emergency Responder Interface
    E.164 Dial Plan Support
    Cisco Emergency Responder Groups
    Setup CER Groups
    CER Telephony Settings for CER
    Cisco CER License Manager
    Cisco CER Email Settings
    Cisco CER - Add Subscriber
    Onsite Security Alerts for Security Personnel
    Pager Alert Configuration
    Configure Emergency Response Location (ERL)
    Configure Emergency Location Identification Number (ELIN)
    ERL Migration Tool
    Configure SNMP
    Configure Phone Tracking
    Configure LAN Switch Tracking
    Configuring IP Subnet-based ERLs
    Configuring Manual Phone Tracking
    Emergency Responder User Management
    Manage Onsite Alerts, ERLs, and ALI Data
    User and Security Logins
    CER - Web Alerts
    CER - ERL Audit Trail
    Export PS-ALI Records
    ERL Debug Tool
Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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