Microsoft Dynamics 365 for Sales

Duration

2 Days

12 CPD hours

About this course

This course is intended for Sales Representatives (SR), Sales Managers and End-users
who have an interest in the Sales components of Dynamics 365. Students should have
an existing working knowledge of either Microsoft Dynamics 365 or Microsoft
Dynamics CRM. As a minimum, students should attend the prerequisite course
Introduction to Microsoft Dynamics 365

Overview

Understand the features and tools that exist in Microsoft Dynamics 365 for SR's and Sales Managers.
Be familiar with the stages of the Sales Order. Process in Microsoft Dynamics 365.
Understand the fundamentals of Lead and Opportunity Management.
Be able to track, manage, qualify Leads and convert to Opportunities and related customer records in Microsoft Dynamics 365.
Know how to disqualify and cancel Leads, and convert Activity records to Leads and Opportunities.
Understand how to collaborate on Opportunities with other SR's and close Opportunity records as Won and Lost.
Be able to track Competitors and Stakeholders.
Understand how to view Resolution Activities.
Add Products and Write-In Products to Opportunities.
Build and maintain a repository of Products, Product Bundles and Product Families in the Product Catalog.
Configure Unit Groups, Price Lists and Discount Lists.
Work with Product Properties and view a Product Hierarchy.
Create Quotes and add Products.
Work with the Sales Order Process to convert Quotes to Orders and Invoices.
Fulfill Orders and manage Invoice payments.
Explore the Sales Reports and create a custom Sales Report using the Reporting Wizard in Microsoft Dynamics 365.
Understand the significance of Sales Goal Management and Metrics in Microsoft Dynamics 365.
Explore the Sales Charts and Dashboards and create a custom Sales Dashboard in Microsoft Dynamics 365.

Description

This course provides students with a detailed hands-on experience of the Salesfeatures and components of Microsoft Dynamics 365.

Introduction

Sales Order Process Scenarios
An Introduction to Sales in Dynamics 365
The Dynamics 365 Platform
Dynamics 365 Sales Fundamentals
Security Considerations
Where to get Help
Further Reading and Resources

Lead Management

The Lead Management Process
Working with Lead Records
Working with the Lead Form
Lead Assignment
Leads and Activities
Qualifying a Lead
Disqualifying a Lead

Opportunities Management

Introduction to Opportunities
The Opportunity Views
The Opportunity Form
Opportunity Sales Process
Closing an Opportunity
Resolution Activities

Products

Introduction to the Product Catalog
Adding Products
Configuring Unit Groups
Price Lists and Price List Items

Quotes, Orders and Invoices

Introduction to Order Processing
Adding Products to an Opportunity
Working with Quotes
Working with Orders
Working with Invoices

Sales Analysis

Introduction to Sales Analysis in Dynamics 365
The Sales Reports
The Reporting Wizard
Working with Sales Charts
Working with Sales Dashboards
Working with Sales Goals and Metrics

Additional course details:

Nexus Humans Microsoft Dynamics 365 for Sales training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the Microsoft Dynamics 365 for Sales course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

What people say about us

Booking process was very easy. Once initial contact was made everything happened smoothly.

Pfizer

Great course yesterday and can’t give enough amazing feedback for John. I’ve never had a teacher hold attention of a class from start to finish, but yesterday he did this.

Jennifer O'Connor

Vistra

Alan delivered the training in an easy to understand and pleasant manner which was broken down into manageable chunks with an appropriate number of breaks to give folk time away from their laptops and screens. It is never easy to do 2 days of training on a fairly in-depth subject involving Software even in a classroom environment and remaining focused and engaged so doing it remotely adds another level of complexity, but I have to say that personally this was one of the best Training Events that I have attended for some years. I have gained so much knowledge of MS Project and it will certainly make my job easier going forward.

A large part of what I gained has to be credited to Alan’s manner and delivery and I should be grateful if you could pass on my thanks to him.

Also, the support, together with joining instructions & training literature etc from Nexus Human has been excellent – thank you for that. I intend feeding that back to our People and ICT Teams too

Nexus Human - Project class

December 2023

This was my 2nd course with Nexus Human and I enjoy the format of the courses.
This was very well-run, the instructor was superb and i will get a lot of benefit from having access for the next 6 months, I look forward to the next course.

Cathal

Kerry, Ireland

I would like to thank the staff of Nexus Human, who were very helpful, prompt, friendly and professional in helping me attain my Microsoft certification. I would like to thank Abdul in particular for his guidance during the course and commend him on his knowledge of software development.

Paul

ITC Group
Dublin

This is the 3rd course I have done with Arun. He is very helpful and always supportive if I have other questions outside the lecture parameters. I have already recommended him and Nexus Human to work colleges and would do so again after this course.

Philip

Nexus Human Classroom Student

The instructor was excellent. Was willing to field any questions we had and deal with our specific queries.

Excel student

The class just finished and I just wanted to mention to you that it was absolutely amazing. The quality of the training had very high standards, the trainer explained amazingly well and we actually practiced (did) all the steps. It was not learning by watching a presentation but by actually doing. The training has been delivered from Atlanta (US) and I cannot wait to go tomorrow in the office and recommend it. The connection and the lab environment were running perfectly.
Once again thank you very much and looking forward for the next trainings scheduled. Enrolling via Nexus Human was the perfect choice.

Cristina, Nexus Human IT Course Attendee

Firstly I would like to say thanks, I found the course I sat yesterday extremely beneficial and the instructor was fantastic, she was enthusiastic and engaging and I would highly recommend the course to friends and colleagues. The post class services are also excellent!

Adobe Student

Sharon was lovely and has a fantastic knowledge. Honestly I didn't think I needed part 1 but I am SO glad I came. Thank you. Will be back in for part 2.

Nexus Human Student

Excellent interaction and answered all of my questions. Looking forward to being able to apply some of the tips and features learned today which hopefully should have real impact on some of the more time consuming tasks currently encountered.

Nexus Human Power BI Attendee

Brilliant
Wonderful teacher
Course presented extremely well indeed

Nexus Human Student feedback

Find out more about this course

Interested in alternative dates? Would like to book a private session of this course for your company? Or for any other queries please simply fill out the form below.

Skill Up Card - Course Bundles