O30 Customer Support

4.6 out of 5 rating

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Duration

5 Days

30 CPD hours

This course is intended for

The course is intended for individuals who want to achieve a level 3 apprenticeship in IT.

Overview

To complete their overall level three framework in the following: CCNA, MCSA, IT Fundamentals 7 Cyber Security.

Description

In this course, students will handle customer queries, investigate customer needs, investigate and analyze customer satisfaction information and create reports based on this. Create and conduct coaching sessions.

In this course, students will handle customer queries, investigate customer needs, investigate and analyze customer satisfaction information and create reports based on this. Create and conduct coaching sessions.
Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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