Salesforce Certification Preparation for Advanced Administrator (CRT211)

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1 Days

6 CPD hours

This course is intended for

This course is ideal for any administrator with an interest in furthering the development of their Salesforce CRM administration, Sales and Service Cloud management, and process automation skills, and who ultimately wants to succeed at the Salesforce Certified Advanced Administrator exam.


When you complete this course, you will be able to:Configure data and application security.Describe Sales Cloud and Service Cloud applications.Implement business logic and process automation.Build advanced reports and dashboards.Apply data management best practices.


This course will help hone your knowledge of of next-level techniques to administer and manage Salesforce?s CRM capabilities through guided scenarios, lecture, and discussion.

Salesforce Security and Custom Objects
  • Restricting and extending object, record, and field access
  • Determining appropriate sharing solutions
  • Territory Management
  • Data relationships
Automation, Change Management, and Auditing
  • Process automation tools and best practices
  • Change management options
  • Sandboxes
  • Deployment tools
  • Auditing and monitoring
Analytics and Data Management
  • Creating reports
  • Report types
  • Dashboards
  • Data quality features and policies
Sales, Service, and Content Applications
  • Products, price books, schedules and quotes
  • Forecasting
  • Salesforce Knowledge
  • Entitlements
  • Service Cloud console toolkit
  • Content management
  • Test preparation
  • Practice exam
Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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