Sierra 101 - OS X Support Essentials 10.12

4.6 out of 5 rating

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3 Days

18 CPD hours

This course is intended for



?The OS X Sierra troubleshooting process?How to use OS X Sierra tools and resources to troubleshoot OS X Sierra?OS X Sierra features and functionality, including how to find more information about OS X Sierra?How to prepare for Apple Certified Support Professional (ACSP) 10.12 certification


In this course students will receive an in-depth exploration of troubleshooting on OS X Sierra.

Installation and Configuration
  • Install OS X Sierra
  • Setup and Configuration
  • OS X Recovery
  • OS X Software Updates
User Accounts
  • User Accounts
  • User Home Folders
  • System Security
  • Keychain Management
File Systems
  • File Systems and Storage
  • FileVault 2
  • Permissions and Sharing
  • File System Troubleshooting
  • SIP
Data Management
  • Hidden Items and Shortcuts
  • System resources
  • Metadata and Spotlight
  • File Archives
  • Time Machine
Applications and Processes
  • Application Installation
  • Document Management
  • Application Management and Troubleshooting
Network Configuration
  • Network Essentials
  • Advanced Network Configuration
  • Network Troubleshooting
Network Services
  • Network Services
  • Host Sharing and Personal Firewall
System Management
  • Peripherals and Drivers
  • Print and Scan
  • System Troubleshooting
Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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