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MB-910 Microsoft Certified Dynamics 365 Fundamentals (CRM)

4.6 out of 5 rating Last updated 04/12/2024   English

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Duration

1 Days

6 CPD hours

Description

Do you want to learn more about Dynamics 365 This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as with each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service. This course will include lecture as well as hands-on-labs.

1 - Describe the foundations of Dynamics 365 customer engagement apps
  • Describe customer relationship management
  • Describe Microsoft Power Platform and Dynamics 365 customer engagement apps
  • Describe Microsoft Dataverse and Dynamics 365 customer engagement apps
  • Describe use cases for Dynamics 365 customer engagement apps
  • Navigate to and within Dynamics 365 customer engagement apps
2 - Describe shared activities and integration options in Dynamics 365 customer engagement apps
  • Describe customers and activities
  • Describe search criteria and filters
  • Describe reporting capabilities including charts, dashboards, and views
  • Describe Excel integrations
  • Describe Microsoft Teams integration
  • Describe Outlook integration
3 - Explore Dynamics 365 Marketing
  • Describe use cases for Dynamics 365 Marketing
  • Explore a Dynamics 365 Marketing business scenario
  • Describe email marketing
  • Describe how to target customers by using marketing lists and segments
  • Describe customer journeys
  • Describe lead generation and qualification
  • Describe use cases for marketing forms
  • Describe event management features and capabilities
4 - Describe Dynamics 365 Marketing apps
  • Explore a Dynamics 365 Marketing related apps business scenario
  • Describe use cases for and capabilities of Dynamics 365 Customer Insights
  • Describe use cases for and capabilities of Dynamics 365 Customer Voice
5 - Explore Dynamics 365 Sales
  • Describe use cases for Dynamics 365 Sales
  • Review the sales lifecycle
  • Explore a Dynamics 365 Sales business scenario
  • Describe leads and the process for qualifying leads
  • Describe the opportunity management process
  • Describe Dynamics 365 Sales business process flows
  • Describe sales order processing
6 - Describe Dynamics 365 Sales capabilities and related apps
  • Identify additional Dynamics 365 Sales capabilities and related apps
  • Explore a Dynamics 365 Sales related apps business scenario
  • Describe sales pipeline and forecasting concepts
  • Describe use cases for and capabilities of Sales Insights
  • Describe use cases for and capabilities of LinkedIn Sales Navigator
  • Describe the Dynamics 365 Sales mobile app
  • Describe Microsoft Sales Copilot
7 - Explore Dynamics 365 Customer Service
  • Describe use cases for Dynamics 365 Customer Service
  • Explore a Dynamics 365 Customer Service business scenario
  • Describe the case lifecycle including service-level agreements (SLAs) and entitlements
  • Describe the functionality for workload management
  • Describe Dynamics 365 Customer Service business process flows
  • Describe knowledge management in Dynamics 365 Customer Service
8 - Describe Dynamics 365 Customer Service capabilities and related apps
  • Explore a Dynamics 365 Customer Service-related apps business scenario
  • Describe Omnichannel for Customer Service
  • Describe reporting and data visualization options in Dynamics 365 Customer Service
  • Describe Dynamics Customer Voice use cases for customer service
9 - Explore Dynamics 365 Field Service
  • Describe use cases for Dynamics 365 Field Service
  • Explore a Dynamics 365 Field Service business scenario
  • Describe the work order lifecycle
  • Describe inspections in Dynamics 365 Field Service
  • Describe the Dynamics 365 Field Service mobile app
10 - Describe Dynamics 365 Field Service scheduling capabilities and related apps
  • Describe resource and scheduling processes
  • Explore a Dynamics 365 Field Service-related apps business scenario
  • Describe asset management and customer assets
  • Describe Connected Field Service for Dynamics 365
Additional course details:

Nexus Humans MB-910T00 Microsoft Certified Dynamics 365 Fundamentals (CRM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the MB-910T00 Microsoft Certified Dynamics 365 Fundamentals (CRM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

FAQ for the MB-910 Microsoft Certified Dynamics 365 Fundamentals (CRM) Course

Available Delivery Options for the MB-910 Microsoft Certified Dynamics 365 Fundamentals (CRM) training.
  • Live Instructor Led Classroom Online (Live Online)
  • Traditional Instructor Led Classroom (TILT/ILT)
  • Delivery at your offices in London or anywhere in the UK
  • Private dedicated course as works for your staff.
How many CPD hours does the MB-910 Microsoft Certified Dynamics 365 Fundamentals (CRM) training provide?

The 1 day. MB-910 Microsoft Certified Dynamics 365 Fundamentals (CRM) training course give you up to 6 CPD hours/structured learning hours. If you need a letter or certificate in a particular format for your association, organisation or professional body please just ask.

Is the MB-910 Microsoft Certified Dynamics 365 Fundamentals (CRM) training appropriate for someone learning to use Dynamics in a professional environment?

Yes the MB-910 Microsoft Certified Dynamics 365 Fundamentals (CRM) is appropriate for someone looking to use Dynamics in a professional workspace or environment. But do make sure to note any prerequisites, read the course outline to ensure it is the right fit for you or your teams requirements and preferences.

What is the correct audience for the MB-910 Microsoft Certified Dynamics 365 Fundamentals (CRM) training?

The Microsoft Dynamics 365 Fundamentals (CRM) course is targeted to those looking to familiarize themselves with and gain a broad exposure to the marketing, sales, customer service, and field service capabilities of Dynamics 365.

This audience wants to explore the features and capabilities of Microsoft Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, and Dynamics 365 Field Service.

People in various roles and stages in their careers can benefit from this fundamentals course. The course is designed for IT professionals, business stakeholders, entrepreneurs, students, and people starting or changing careers who want to be exposed to the marketing, sales, customer service, and field service capabilities of Dynamics 365.

Do you provide training for the MB-910 Microsoft Certified Dynamics 365 Fundamentals (CRM).

Yes we provide corporate training, dedicated training and closed classes for the MB-910 Microsoft Certified Dynamics 365 Fundamentals (CRM). This can take place anywhere in Ireland including, Dublin, Cork, Galway, Northern Ireland or live online allowing you to have your teams from across Ireland or further afield to attend a single training event saving travel and delivery expenses.

What is the duration of the MB-910 Microsoft Certified Dynamics 365 Fundamentals (CRM) program.

The MB-910 Microsoft Certified Dynamics 365 Fundamentals (CRM) training takes place over 1 day(s), with each day lasting approximately 8 hours including small and lunch breaks to ensure that the delegates get the most out of the day.

What other terms do people search for when looking for this course?

Popular related searched include mb910 mb 910.

Why are Nexus Human the best provider for the MB-910 Microsoft Certified Dynamics 365 Fundamentals (CRM)?
Nexus Human are recognised as one of the best training companies as they and their trainers have won and hold many awards and titles including having previously won the Small Firms Best Trainer award, national training partner of the year for Ireland on multiple occasions, having trainers in the global top 30 instructor awards in 2012, 2019 and 2021. Nexus Human has also been nominated for the Tech Excellence awards multiple times. Learning Performance institute (LPI) external training provider sponsor 2024.
Is there a discount code for the MB-910 Microsoft Certified Dynamics 365 Fundamentals (CRM) training.

Yes, the discount code PENPAL5 is currently available for the MB-910 Microsoft Certified Dynamics 365 Fundamentals (CRM) training. Other discount codes may also be available but only one discount code or special offer can be used for each booking. This discount code is available for companies and individuals.

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Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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