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Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5)

4.6 out of 5 rating Last updated 30/05/2024   English

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Find out more about this course

Interested in alternative dates? Would like to book a private session of this course for your company? Or for any other queries please simply fill out the form below.


5 Days

30 CPD hours


This one of kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.5 UC Deployment.Participants will gain in-depth practical knowledge with exercises on administering and troubleshooting of all Cisco UC Components.

Tools for Managing UC Collaboration 12.5
  • Prime Collaboration Deployment Manager Overview 12.5
    Bulk Admin Tool (BAT)
    Importing and Exporting Settings
    Importing and Exporting Users
    Importing and Exporting Phones
    Phone Migrations
    Unsupported IP Phone Models
    CUCM Upgrades
    Loading COP Files
Unified Communication Manager 12.5
  • Cisco Smart Licensing
    Cisco Unified Communication Manager Overview
    Cisco UCM Configuration
    Service Parameters
    Enterprises Parameters
    User Configuration
    LDAP Integration
    Attribute Mapping
    Endpoint Configuration
    Creating and Modifying Phone and Configuration
    Call Routing
    Implementing Calling Privileges
    Partitions and CSSs Configuration
    Implementing Extension Mobility
    Media Resources
    Cisco Meeting Server
    Troubleshooting UCM Features
    CAR (CDR Accounting and Reporting) Tool
    Dialed Number Analyzer
    Log Collection
    Use RTMT to View Performance Counters
    Troubleshooting Common Endpoint Registration Issues
    Disaster Recovery System
    Remote Site Redundancy
  • Gateway Overview
    Cisco H323 Gateways
    Cisco MGCP Gateways
    Cisco IOS SIP Gateways
    Troubleshooting IOS Gateways
Cisco Emergency Responder (CER) 12.5
  • CER Overview
    Emergency Notifications
    CER Redundancy and Clustering
    Integration with CUCM
    Cisco Emergency Responder Administration Interfaces
    Configuring Users and Role-Based System Access
    Configuring Cisco Emergency Responder
    Notification by IP Subnet
    SNMP Overview
    Adding new switches
    Notification by Switch Port
Cisco Unified Communications Mobile and Remote Access (MRA)
  • MRA Overview
    Expressway Edge
    MRA Licensing
    MRA Components
Integrating Cisco Unified IM and Presence 12.5
  • IM&P and Jabber Overview
    Configure Service Discovery
    DNS Record Requirements
    Install Cisco Jabber
    Cisco Jabber in Softphone Mode
    Set Up Cisco Jabber in Full UC Mode
    Integrating CUCM and IM&P
    Configuring CUCM Services for Jabber
    Troubleshooting Jabber
Integrating Cisco Unity Connection 12.5
  • Cisco Unity Connection Overview
    Cisco Unity Connection Integration Using SIP
    Cisco Unity Connection Call Handlers
    Configuring Search spaces and Partitions
    Cisco Unity Connection Administration
    Cisco Unity Connection Integration Troubleshooting Tools
    Using Port Monitor to Troubleshoot Voice Mails
    Cisco Unity Audiotext Application
    Unified Messaging
Cisco Meeting Server (CMS)
  • Introduction to Cisco Meeting Server
    Configuring CMS
    Configuring Meetings with CMS
    Configuring Spaces with CMS
    Scheduling Meeting with TMS
Cisco UCCX
  • Cisco Unified Contact Center Express Overview
    Cisco Unified Contact Center Express Administration
    Basic Scripting (Overview)
Cisco Paging Server (InformaCast)
  • InformaCast Overview
    InformaCast Administration
    IP Phone Paging
    Analog Paging
    Multicast Requirements
    Using InformaCast
  • Using Troubleshooting Methodology
    Analyze the Troubleshooting Process
    Troubleshooting Methodology in Complex Environments
    Define the Problem
    Gather Facts
    Consider Possibilities
    Create an Action Plan
    Implement an Action Plan
    Observe Results
    Restart the Problem-Solving Process
    Document Facts
    Using Troubleshooting and Monitoring Tools
    Cisco Unified Serviceability
    Cisco Unified RTMT Performance Monitor and Data Logging
    Trace File Collection
    Troubleshooting Common Gateway and Endpoint Registration Issues
    IP Phone Initialization
    Common DHCP-Related and TFTP-Related Issues
    Using Ping to Cisco IP Phones
    Cisco Unified IP Phone Status Messages
    Cisco Unified IP Phone Network Configuration
Additional course details:

Nexus Humans Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

FAQ for the Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) Course

Available Delivery Options for the Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) training.
  • Live Instructor Led Classroom Online (Live Online)
  • Traditional Instructor Led Classroom (TILT/ILT)
  • Delivery at your offices in London or anywhere in the UK
  • Private dedicated course as works for your staff.
How many CPD hours does the Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) training provide?

The 5 day. Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) training course give you up to 30 CPD hours/structured learning hours. If you need a letter or certificate in a particular format for your association, organisation or professional body please just ask.

Do you provide training for the Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5).

Yes we provide corporate training, dedicated training and closed classes for the Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5). This can take place anywhere in Ireland including, Dublin, Cork, Galway, Northern Ireland or live online allowing you to have your teams from across Ireland or further afield to attend a single training event saving travel and delivery expenses.

What is the duration of the Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) program.

The Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) training takes place over 5 day(s), with each day lasting approximately 8 hours including small and lunch breaks to ensure that the delegates get the most out of the day.

Why are Nexus Human the best provider for the Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5)?
Nexus Human are recognised as one of the best training companies as they and their trainers have won and hold many awards and titles including having previously won the Small Firms Best Trainer award, national training partner of the year for Ireland on multiple occasions, having trainers in the global top 30 instructor awards in 2012, 2019 and 2021. Nexus Human has also been nominated for the Tech Excellence awards multiple times. Learning Performance institute (LPI) external training provider sponsor 2024.
Is there a discount code for the Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) training.

Yes, the discount code PENPAL5 is currently available for the Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) training. Other discount codes may also be available but only one discount code or special offer can be used for each booking. This discount code is available for companies and individuals.

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Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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