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ITIL Training Courses

Nexus Human are leaders in providing ITIL training courses. Our courses are delivered by certified trainers who replicate the classroom experience live online to keep you engaged and learning.

ITIL© 4 Foundation

By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL© Practices, and the new Service Value Chain that incorporate the core of ITIL© version 4.

ITIL© is the world's leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL© 4. .

What’s included

  • Live instruction with certified trainer
  • 6 month access to class recording
  • Training insurance included
  • This course will earn you 21 PDUs
  • This class includes an exam voucher

  • 4.6/5
  • 3 day course
  • Attend from anywhere
  • Live online

20 May 24

09:30 - 17:00

19 Jun 24

09:30 - 17:00

15 Jul 24

09:30 - 17:00

16 Sep 24

09:30 - 17:00

21 Oct 24

09:30 - 17:00

18 Nov 24

09:30 - 17:00

Private ITIL 4 Foundation with Exam

Schedule a Live Online or Face to Face course when and where you want it, click Enquire now for more details.

Duration

3 Days

18 CPD hours

Overview

By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL© Practices, and the new Service Value Chain that incorporate the core of ITIL© version 4.

Description

ITIL© is the world's leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL© 4. This course will earn you 21 PDUs.

This class includes an exam voucher.

Topics

1 - ITIL 4 OVERVIEW

  • Introduction to ITIL
  • Key Concepts of ITIL
2 - The ITIL Framework
  • The Four Dimensions of Service Management
  • The ITIL Service Value System
3 - The ITIL Guiding Principles
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate
4 - THE ITIL SERVICE VALUE SYSTEM (SVS)
  • Governance
  • The Service Value Chain
  • Continual Improvement
5 - Key ITIL Practices
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management
6 - Other ITIL Practices
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices


Top

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Award Winning Trainers

Interact with our experienced and certified trainers during our live online classes.

Training insurance, free resit on Nexus Human courses

Free Resit Included

If the situation arises where training delegates fall ill or become unavailable, no need to worry, they can resit the course for free. Our Training Insurance covers you to sit the same public class within 6 months, if the case arises.

6 Month Access To Recording

Classes are recorded so that you don't miss a thing. You can go over the class again in order to enforce learning for up to 6 months after the training course has ended.

Instructor was very knowledgeable, was easy to understand and answered all of the questions I came in with.

Accenture

Nexus Human class

Amazing session, well planned and detailed, you were so quick to reply to questions and so calm and polite, which is so important Thank you

Student Testimonial

Sharon was very approachable and explained things very well

JC Decaux

Nexus Human class

A brilliant tutor - instruction carried out in understandable lingo and at a pace that could be followed.

Nexus Human student

The patience that Sharon had with everyone was excellent. The pace was also perfect. I would highly recommend this course to my colleagues.

Nexus Human student

Taking into account the virtual setting, the instructions were easily understood, with a very patient instructor

Nexus Human student

Very well explained and clarified understanding

Rashi

Nexus Human student