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ITIL© 4 Strategist - Direct Plan and Improve (DPI)

4.6 out of 5 rating Last updated 23/07/2024   English

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Global Schedule

GTR = Guaranteed to Run

26 Jun 24 Enquire Book
14:00 - 22:00 Live Online GTR 2,385
09 Sep 24 Enquire Book
14:00 - 22:00 Live Online GTR 2,385

02 Dec 24 Enquire Book
14:00 - 22:00 Live Online GTR 2,385

Find out more about this course

Interested in alternative dates? Would like to book a private session of this course for your company? Or for any other queries please simply fill out the form below.

Duration

3 Days

18 CPD hours

Overview

The purpose of the ITIL 4 Direct Plan and Improve Qualification is: To provide the candidate with the practical skills necessary to create a learning and improving IT organization, with a strong and effective strategic direction To provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility The objectives of this course are to: Understand the Key Concepts of Direct, Plan & Improve Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices

Description

This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a learning and improving IT organization that possess a strong and targeted strategic direction. This class includes an exam voucher.

Prerequisites

1 - KEY CONCEPTS OF DIRECT, PLAN AND IMPROVE
  • Knowing key terms
  • Differentiating between principle concepts
  • Defining the relationship of Values, Outcomes, Costs and Risks
2 - SCOPING WHAT IS TO BE DIRECTED
  • Cascading goals and requirements
  • Deciphering effective policies, controls and guidelines
  • Placing decision-making authority at the correct level
3 - THE ROLE OF GRC IN THE SERVICE VALUE SYSTEM
  • The role of risk management
  • How governance impacts DPI
  • Ensuring that controls are sufficient but not excessive
4 - PRINCIPLES AND METHODS FOR CONTINUAL IMPROVEMENT
  • Leverage the ITIL CI model
  • Identify assessment objectives and outputs
  • Select the appropriate assessment method
  • Prioritize desired outcomes
  • Build, justify and advocate your business case
  • Conduct improvement reviews and lessons learned sessions
  • Embed CI at all levels of the service value stream
5 - APPLYING COMMUNICATION AND ORGANIZATIONAL CHANGE MANAGEMENT
  • The nature and benefits of OCM
  • Manage, communicate effectively, and influence stakeholders
  • Establish valuable interfaces across the value chain
6 - EFFECTIVE MEASURING AND REPORTING
  • Defining indicators and metrics to support objectives
7 - DIRECT, PLAN AND IMPROVE VALUE STREAMS
  • Recognizing the differences between value streams and practices
  • Choosing the right methods and techniques to direct, plan and improve value streams
Additional course details:

Notes

New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4

Nexus Humans ITIL 4 Strategist Direct Plan and Improve (DPI) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the ITIL 4 Strategist Direct Plan and Improve (DPI) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

FAQ for the ITIL© 4 Strategist - Direct Plan and Improve (DPI) Course

Available Delivery Options for the ITIL© 4 Strategist - Direct Plan and Improve (DPI) training.
  • Live Instructor Led Classroom Online (Live Online)
  • Traditional Instructor Led Classroom (TILT/ILT)
  • Delivery at your offices in London or anywhere in the UK
  • Private dedicated course as works for your staff.
How many CPD hours does the ITIL© 4 Strategist - Direct Plan and Improve (DPI) training provide?

The 3 day. ITIL© 4 Strategist - Direct Plan and Improve (DPI) training course give you up to 18 CPD hours/structured learning hours. If you need a letter or certificate in a particular format for your association, organisation or professional body please just ask.

Is the ITIL© 4 Strategist - Direct Plan and Improve (DPI) training appropriate for someone learning to use ITIL in a professional environment?

Yes the ITIL© 4 Strategist - Direct Plan and Improve (DPI) is appropriate for someone looking to use ITIL in a professional workspace or environment. But do make sure to note any prerequisites, read the course outline to ensure it is the right fit for you or your teams requirements and preferences.

What is the correct audience for the ITIL© 4 Strategist - Direct Plan and Improve (DPI) training?

Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 DPI Qualification would most likely suit the following delegates: Individuals continuing of their journey in service management ITSM managers and aspiring ITSM managers Managers of all levels involved in shaping direction and strategy or developing a continually improving team Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.

Do you provide training for the ITIL© 4 Strategist - Direct Plan and Improve (DPI).

Yes we provide corporate training, dedicated training and closed classes for the ITIL© 4 Strategist - Direct Plan and Improve (DPI). This can take place anywhere in Ireland including, Dublin, Cork, Galway, Northern Ireland or live online allowing you to have your teams from across Ireland or further afield to attend a single training event saving travel and delivery expenses.

What is the duration of the ITIL© 4 Strategist - Direct Plan and Improve (DPI) program.

The ITIL© 4 Strategist - Direct Plan and Improve (DPI) training takes place over 3 day(s), with each day lasting approximately 8 hours including small and lunch breaks to ensure that the delegates get the most out of the day.

Why are Nexus Human the best provider for the ITIL© 4 Strategist - Direct Plan and Improve (DPI)?
Nexus Human are recognised as one of the best training companies as they and their trainers have won and hold many awards and titles including having previously won the Small Firms Best Trainer award, national training partner of the year for Ireland on multiple occasions, having trainers in the global top 30 instructor awards in 2012, 2019 and 2021. Nexus Human has also been nominated for the Tech Excellence awards multiple times. Learning Performance institute (LPI) external training provider sponsor 2024.
Is there a discount code for the ITIL© 4 Strategist - Direct Plan and Improve (DPI) training.

Yes, the discount code PENPAL5 is currently available for the ITIL© 4 Strategist - Direct Plan and Improve (DPI) training. Other discount codes may also be available but only one discount code or special offer can be used for each booking. This discount code is available for companies and individuals.

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Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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