Pricing is per delegate, giving you huge savings over the cost of individual courses.
4.6 out of 5 rating Last updated 06/12/2024 English
3 Days
18 CPD hours
The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value.
Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder.
This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:
Value propositions
Fostering relationships
Keeping engagement channels open
Shaping demand
Designing service offerings
Aligning and agreeing expectations
Co-creating service experiences
Realizing value
This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery.
New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4
Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.
This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.The 3 day. ITIL 4 Managing Professional - Drive Stakeholder Value (DSV) with Exam training course give you up to 18 CPD hours/structured learning hours. If you need a letter or certificate in a particular format for your association, organisation or professional body please just ask.
Yes the ITIL 4 Managing Professional - Drive Stakeholder Value (DSV) with Exam is appropriate for someone looking to use ITIL in a professional workspace or environment. But do make sure to note any prerequisites, read the course outline to ensure it is the right fit for you or your teams requirements and preferences.
The target audience include, but is not limited to:
Relationship managers
Customer experience (CX) managers
Account managers
Service delivery managers
Service desk managers
Service Level Managers
Enterprise Architects
Service and Solution Architects
Business Analysts
Product Owners
Marketing Managers
Project Managers
Portfolio Managers
Supplier relationship Managers
Vendor Managers
Contract Managers
Customer experience/User experience Designers
Consultants
Yes we provide corporate training, dedicated training and closed classes for the ITIL 4 Managing Professional - Drive Stakeholder Value (DSV) with Exam. This can take place anywhere in Ireland including, Dublin, Cork, Galway, Northern Ireland or live online allowing you to have your teams from across Ireland or further afield to attend a single training event saving travel and delivery expenses.
The ITIL 4 Managing Professional - Drive Stakeholder Value (DSV) with Exam training takes place over 3 day(s), with each day lasting approximately 8 hours including small and lunch breaks to ensure that the delegates get the most out of the day.
Yes, the discount code PENPAL5 is currently available for the ITIL 4 Managing Professional - Drive Stakeholder Value (DSV) with Exam training. Other discount codes may also be available but only one discount code or special offer can be used for each booking. This discount code is available for companies and individuals.
When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.