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Certified Agile Service Manager (CASM)©

4.6 out of 5 rating Last updated 14/02/2025   English

Available as Instructor Led Training, Live Online & In Person at your Offices or Ours.

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Global Schedule

GTR = Guaranteed to Run

12 Mar 25 Book
13:00 - 21:00 Live Online 1,590
04 Jun 25 Book
14:00 - 22:00 Live Online 1,590

Click "Enquire" below to find out more about this course

Interested in available dates? Would like to book a private session of this course for your company? Or for any other queries please simply fill out the form below.


Duration

2 Days

12 CPD hours

Overview

The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:
What does it mean to “be agile”
The Agile Manifesto, its core values, and principles
Agile concepts and practices including ITSM, Kanban, Lean and DevOps
Learn about SCRUM from a product and process perspective
Agile thinking and values into service management
Scrum roles, artifacts, and events as it applies to both products and processes
The two aspects of Agile Service Management:
Agile Process Improvement–ensuring processes are lean and deliver “just enough” control
Agile Process Design–applying Agile practices to process design projects

Description

This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT's effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements. This course prepares you for the Certified Agile Service Manager (CASM) certification.

Why Agile Service Management
  • Challenges Today
  • What is IT Service Management
  • What is Agile
  • Agile Manifesto and Principles
  • What Does It Take To Be Agile
Agile Service Management
  • What is Agile Service Management
  • Agile Service Management Goals, Objectives and Benefits
  • Two Aspects: Agile Process Engineering & Agile Process Improvement
Leveraging Related Guidance
  • DevOps
  • ITIL
  • Site Reliability Engineering
  • Lean
  • Scrum
Agile Service Management Roles
  • Relationship to Scrum roles
  • Agile Practice Owner
  • Agile Service Management Team
  • Agile Service Manager
Agile Process Engineering
  • Agile Processes
  • How Processes Deliver Value
  • Waterfall vs Agile Process Engineering
  • Relationship to Scrum Events & Artifacts
  • Minimum Viable Process
  • Microprocess Architectures
  • Service Management Architecture
Agile Service Management Artifacts
  • Practice Backlog
  • Spring Backlog
  • Increment
Agile Service Management Events
  • Planning
  • The Sprint
  • Sprint Planning
  • Process Standups
  • Sprint Review
  • Sprint Retrospective
Agile Process Improvement
  • Why Process Improvement is Important
  • Process Improvement Goals
  • Process Improvement Reviews
  • Sustaining Improvements
  • Automation
Additional course details:

Nexus Humans Certified Agile Service Manager (DevOps Institute) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the Certified Agile Service Manager (DevOps Institute) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

FAQ for the Certified Agile Service Manager (CASM)© Course

Available Delivery Options for the Certified Agile Service Manager (CASM)© training.
  • Live Instructor Led Classroom Online (Live Online)
  • Traditional Instructor Led Classroom (TILT/ILT)
  • Delivery at your offices in London or anywhere in the UK
  • Private dedicated course as works for your staff.
What certification does the Certified Agile Service Manager (CASM)© training prepare you for?

The Certified Agile Service Manager (CASM)© training course helps prepare you for the Certified Agile Service Manager© certification path.

How many CPD hours does the Certified Agile Service Manager (CASM)© training provide?

The 2 day. Certified Agile Service Manager (CASM)© training course give you up to 12 CPD hours/structured learning hours. If you need a letter or certificate in a particular format for your association, organisation or professional body please just ask.

What is the correct audience for the Certified Agile Service Manager (CASM)© training?

The target audience for the CASM course is
Anyone interested in learning about Agile and Scrum from a products and process perspective
Process owners and process designers
Developers who are interested in helping make processes more agile
Managers who are looking to bridge multiple practices into a DevOps environment
Employees and managers responsible for designing, re-engineering or improving process
Consultants guiding their clients through process improvement and DevOps initiatives
Internal and external suppliers Process stakeholders

Do you provide training for the Certified Agile Service Manager (CASM)©.

Yes we provide corporate training, dedicated training and closed classes for the Certified Agile Service Manager (CASM)©. This can take place anywhere in Ireland including, Dublin, Cork, Galway, Northern Ireland or live online allowing you to have your teams from across Ireland or further afield to attend a single training event saving travel and delivery expenses.

What is the duration of the Certified Agile Service Manager (CASM)© program.

The Certified Agile Service Manager (CASM)© training takes place over 2 day(s), with each day lasting approximately 8 hours including small and lunch breaks to ensure that the delegates get the most out of the day.

Why are Nexus Human the best provider for the Certified Agile Service Manager (CASM)©?
Nexus Human are recognised as one of the best training companies as they and their trainers have won and hold many awards and titles including having previously won the Small Firms Best Trainer award, national training partner of the year for Ireland on multiple occasions, having trainers in the global top 30 instructor awards in 2012, 2019 and 2021. Nexus Human has also been nominated for the Tech Excellence awards multiple times. Learning Performance institute (LPI) external training provider sponsor 2024.
Is there a discount code for the Certified Agile Service Manager (CASM)© training.

Yes, the discount code PENPAL5 is currently available for the Certified Agile Service Manager (CASM)© training. Other discount codes may also be available but only one discount code or special offer can be used for each booking. This discount code is available for companies and individuals.

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Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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