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Cisco Administering Cisco Unified Contact Center Enterprise Part 2 v2.0 (AUCCE2)

4.6 out of 5 rating Last updated 19/02/2025   English

Available as Instructor Led Training, Live Online & In Person at your Offices or Ours.

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Interested in available dates? Would like to book a private session of this course for your company? Or for any other queries please simply fill out the form below.


Duration

5 Days

30 CPD hours

Overview

Upon completing this course, the learner will be able to meet these overall objectives:
Demonstrate advanced proficiency with add / move / change of the ACD / PBX (agent / skill) environment of UCCE.
Demonstrate advanced proficiency with add / move / change of the IVR (prompt / collect) environment of UCCE including both MicroApp and VXML solution scripting (ICM Scripting and Call Studio scripting).
Demonstrate effective use of system tools to track and troubleshoot a call within a call flow.

Description

The Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) v2.0 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.

Course Outline
  • Module 1: Cisco Unified Contact Center Enterprise v10 Overview
  • Module 2: CCE Config and Scripting
  • Module 3: CCE (ICM) Advanced Scripting
  • Module 4: Advanced VXML Functionality
  • Module 5: Supporting CCE
Additional course details:

Nexus Humans Cisco Administering Cisco Unified Contact Center Enterprise Part 2 v2.0 (AUCCE2) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the Cisco Administering Cisco Unified Contact Center Enterprise Part 2 v2.0 (AUCCE2) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

FAQ for the Cisco Administering Cisco Unified Contact Center Enterprise Part 2 v2.0 (AUCCE2) Course

Available Delivery Options for the Cisco Administering Cisco Unified Contact Center Enterprise Part 2 v2.0 (AUCCE2) training.
  • Live Instructor Led Classroom Online (Live Online)
  • Traditional Instructor Led Classroom (TILT/ILT)
  • Delivery at your offices in London or anywhere in the UK
  • Private dedicated course as works for your staff.
How many CPD hours does the Cisco Administering Cisco Unified Contact Center Enterprise Part 2 v2.0 (AUCCE2) training provide?

The 5 day. Cisco Administering Cisco Unified Contact Center Enterprise Part 2 v2.0 (AUCCE2) training course give you up to 30 CPD hours/structured learning hours. If you need a letter or certificate in a particular format for your association, organisation or professional body please just ask.

What is the correct audience for the Cisco Administering Cisco Unified Contact Center Enterprise Part 2 v2.0 (AUCCE2) training?

Channel Partner/Reseller
Customer
Employee

Do you provide training for the Cisco Administering Cisco Unified Contact Center Enterprise Part 2 v2.0 (AUCCE2).

Yes we provide corporate training, dedicated training and closed classes for the Cisco Administering Cisco Unified Contact Center Enterprise Part 2 v2.0 (AUCCE2). This can take place anywhere in Ireland including, Dublin, Cork, Galway, Northern Ireland or live online allowing you to have your teams from across Ireland or further afield to attend a single training event saving travel and delivery expenses.

What is the duration of the Cisco Administering Cisco Unified Contact Center Enterprise Part 2 v2.0 (AUCCE2) program.

The Cisco Administering Cisco Unified Contact Center Enterprise Part 2 v2.0 (AUCCE2) training takes place over 5 day(s), with each day lasting approximately 8 hours including small and lunch breaks to ensure that the delegates get the most out of the day.

Why are Nexus Human the best provider for the Cisco Administering Cisco Unified Contact Center Enterprise Part 2 v2.0 (AUCCE2)?
Nexus Human are recognised as one of the best training companies as they and their trainers have won and hold many awards and titles including having previously won the Small Firms Best Trainer award, national training partner of the year for Ireland on multiple occasions, having trainers in the global top 30 instructor awards in 2012, 2019 and 2021. Nexus Human has also been nominated for the Tech Excellence awards multiple times. Learning Performance institute (LPI) external training provider sponsor 2024.
Is there a discount code for the Cisco Administering Cisco Unified Contact Center Enterprise Part 2 v2.0 (AUCCE2) training.

Yes, the discount code PENPAL5 is currently available for the Cisco Administering Cisco Unified Contact Center Enterprise Part 2 v2.0 (AUCCE2) training. Other discount codes may also be available but only one discount code or special offer can be used for each booking. This discount code is available for companies and individuals.

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Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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