Skill Up Card - Course Bundles

Save up to €4,145 per delegate.

skill up card image - Nexus Human

Cisco Deploying Cisco Unified Contact Center Express v6.0 (UCCXD)

4.6 out of 5 rating Last updated 25/06/2024   English

Jump to outline

Find out more about this course

Interested in alternative dates? Would like to book a private session of this course for your company? Or for any other queries please simply fill out the form below.

Duration

5 Days

30 CPD hours

Overview

Upon completing this course, the learner will be able to meet these overall objectives:
Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite. This overview will cover descriptions of the product, compatibility, and hardware and software options, architecture, and sizing and ordering tools.
Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX.
Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques.
Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting.
Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Remote Monitoring, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS).
Understand how to maintain and monitor a Cisco Unified CCX system

Description

This course, Deploying Cisco© Unified Contact Center Express (UCCXD) v6.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment.

Cisco Unified CCX Product Overview
  • Cisco Unified CCX Product Packages
  • Cisco Unified CCX Architecture
  • Designing Cisco Unified CCX
Cisco Unified CCX Installation and Configuration
  • Installing Cisco Unified CCX
  • Managing Cisco Unified CCX
  • Configuring Basic Properties of Cisco Unified CCX
Cisco Unified CCX Scripting
  • Understanding Script Editor Basics
  • Creating a Basic IVR Script
  • Prompting and Collecting Information
  • Accessing an External Database
  • Making Decisions
  • Confirming Caller Input
Cisco Unified CCX ACD Operations
  • Implementing Cisco Unified CCX
Additional course details:

Nexus Humans Cisco Deploying Cisco Unified Contact Center Express v6.0 (UCCXD) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the Cisco Deploying Cisco Unified Contact Center Express v6.0 (UCCXD) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

FAQ for the Cisco Deploying Cisco Unified Contact Center Express v6.0 (UCCXD) Course

Available Delivery Options for the Cisco Deploying Cisco Unified Contact Center Express v6.0 (UCCXD) training.
  • Live Instructor Led Classroom Online (Live Online)
  • Traditional Instructor Led Classroom (TILT/ILT)
  • Delivery at your offices in London or anywhere in the UK
  • Private dedicated course as works for your staff.
How many CPD hours does the Cisco Deploying Cisco Unified Contact Center Express v6.0 (UCCXD) training provide?

The 5 day. Cisco Deploying Cisco Unified Contact Center Express v6.0 (UCCXD) training course give you up to 30 CPD hours/structured learning hours. If you need a letter or certificate in a particular format for your association, organisation or professional body please just ask.

What is the correct audience for the Cisco Deploying Cisco Unified Contact Center Express v6.0 (UCCXD) training?

The primary audience for this course is as follows:
Cisco Unified Communications system channel partners and resellers
System engineers
Customers deploying and maintaining Cisco Unified Contact Center Express products.

Do you provide training for the Cisco Deploying Cisco Unified Contact Center Express v6.0 (UCCXD).

Yes we provide corporate training, dedicated training and closed classes for the Cisco Deploying Cisco Unified Contact Center Express v6.0 (UCCXD). This can take place anywhere in Ireland including, Dublin, Cork, Galway, Northern Ireland or live online allowing you to have your teams from across Ireland or further afield to attend a single training event saving travel and delivery expenses.

What is the duration of the Cisco Deploying Cisco Unified Contact Center Express v6.0 (UCCXD) program.

The Cisco Deploying Cisco Unified Contact Center Express v6.0 (UCCXD) training takes place over 5 day(s), with each day lasting approximately 8 hours including small and lunch breaks to ensure that the delegates get the most out of the day.

Why are Nexus Human the best provider for the Cisco Deploying Cisco Unified Contact Center Express v6.0 (UCCXD)?
Nexus Human are recognised as one of the best training companies as they and their trainers have won and hold many awards and titles including having previously won the Small Firms Best Trainer award, national training partner of the year for Ireland on multiple occasions, having trainers in the global top 30 instructor awards in 2012, 2019 and 2021. Nexus Human has also been nominated for the Tech Excellence awards multiple times. Learning Performance institute (LPI) external training provider sponsor 2024.
Is there a discount code for the Cisco Deploying Cisco Unified Contact Center Express v6.0 (UCCXD) training.

Yes, the discount code PENPAL5 is currently available for the Cisco Deploying Cisco Unified Contact Center Express v6.0 (UCCXD) training. Other discount codes may also be available but only one discount code or special offer can be used for each booking. This discount code is available for companies and individuals.

Jump to dates

Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

What people say about us


Top