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Cisco Unified Contact Center Enterprise Administration v11.5 (UCCE-A)

4.6 out of 5 rating Last updated 19/02/2025   English

Available as Instructor Led Training, Live Online & In Person at your Offices or Ours.

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Duration

5 Days

30 CPD hours

Overview

Upon completing this course, the learner will be able to meet these overall objectives:
• Understand the Cisco Unified CCE solution, architecture, solution options, integrated features, and call flow options.
• Understand basic principles and configuration requirements for ACD activity in Cisco Unified CM, Cisco Unified CVP, ICM, and how to access and use the Cisco Finesse Agent Desktop.
• Understand requirements and configurations to implement IVR activity in Cisco Unified CVP.
• Understand and use administrative features and functions of ICM and implement more complex routing to include Precision Routing, routing from Cisco Unified Communications Manager and routing in a ring-no-answer condition.
• Understand basic concepts and terms to access, view, modify reports and use other reporting functions provided by Cisco Unified Intelligence Center.

Description

Helps prepare learners to administer the Cisco Unified CCE v11.5 solution.

Cisco Unified Contact Center Enterprise Overview
  • Lesson 1: Presenting Cisco Unified Contact Center Enterprise
  • Lesson 2: Cisco Unified CCE Core Components
  • Lesson 3: Cisco Unified CCE Options
  • Lesson 4: Basic Call Flow Models
Basic ACD Configurations
  • Lesson 1: Configuring Cisco Unified Communications Manager
  • Lesson 2: Configuring Cisco Unified CVP
  • Lesson 3: Configuring Cisco Unified CCE
  • Lesson 4: Using Cisco Finesse
  • Lesson 5: Using Cisco Unified CCE Script Editor
Configuring Cisco Unified CVP for IVR Functionality
  • Lesson 1: Basic IVR Configurations
  • Lesson 2: Basic IVR Scripting using CVP Micro-Applications
Extended Functions
  • Lesson 1: ICM User Accounts and Feature Control Sets
  • Lesson 2: Using ICM Utilities
  • Lesson 3: Understanding ICM Variables
  • Lesson 4: Precision Routing
  • Lesson 5: Routing Calls from Cisco Unified CM
  • Lesson 6: Ring-No-Answer Routing
Cisco Unified CCE Reporting
  • Lesson 1: Introducing Cisco Unified Intelligence Center
  • Lesson 2: Running and Modifying CUIC Reports
  • Lesson 3: Creating CUIC Reports and Dashboards
Additional course details:

Nexus Humans Cisco Unified Contact Center Enterprise Administration v11.5 (UCCE-A) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the Cisco Unified Contact Center Enterprise Administration v11.5 (UCCE-A) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

FAQ for the Cisco Unified Contact Center Enterprise Administration v11.5 (UCCE-A) Course

Available Delivery Options for the Cisco Unified Contact Center Enterprise Administration v11.5 (UCCE-A) training.
  • Live Instructor Led Classroom Online (Live Online)
  • Traditional Instructor Led Classroom (TILT/ILT)
  • Delivery at your offices in London or anywhere in the UK
  • Private dedicated course as works for your staff.
How many CPD hours does the Cisco Unified Contact Center Enterprise Administration v11.5 (UCCE-A) training provide?

The 5 day. Cisco Unified Contact Center Enterprise Administration v11.5 (UCCE-A) training course give you up to 30 CPD hours/structured learning hours. If you need a letter or certificate in a particular format for your association, organisation or professional body please just ask.

What is the correct audience for the Cisco Unified Contact Center Enterprise Administration v11.5 (UCCE-A) training?

The primary audience for this course is as follows:
• Cisco Unified Communications system channel partners and resellers who are responsible for sales, implementation or administration of a Cisco Unified Contact Center.
• System and technical support engineers.
• Day 1 and Day 2 support personnel.
• Administrative and reporting personnel.

Do you provide training for the Cisco Unified Contact Center Enterprise Administration v11.5 (UCCE-A).

Yes we provide corporate training, dedicated training and closed classes for the Cisco Unified Contact Center Enterprise Administration v11.5 (UCCE-A). This can take place anywhere in Ireland including, Dublin, Cork, Galway, Northern Ireland or live online allowing you to have your teams from across Ireland or further afield to attend a single training event saving travel and delivery expenses.

What is the duration of the Cisco Unified Contact Center Enterprise Administration v11.5 (UCCE-A) program.

The Cisco Unified Contact Center Enterprise Administration v11.5 (UCCE-A) training takes place over 5 day(s), with each day lasting approximately 8 hours including small and lunch breaks to ensure that the delegates get the most out of the day.

Why are Nexus Human the best provider for the Cisco Unified Contact Center Enterprise Administration v11.5 (UCCE-A)?
Nexus Human are recognised as one of the best training companies as they and their trainers have won and hold many awards and titles including having previously won the Small Firms Best Trainer award, national training partner of the year for Ireland on multiple occasions, having trainers in the global top 30 instructor awards in 2012, 2019 and 2021. Nexus Human has also been nominated for the Tech Excellence awards multiple times. Learning Performance institute (LPI) external training provider sponsor 2024.
Is there a discount code for the Cisco Unified Contact Center Enterprise Administration v11.5 (UCCE-A) training.

Yes, the discount code PENPAL5 is currently available for the Cisco Unified Contact Center Enterprise Administration v11.5 (UCCE-A) training. Other discount codes may also be available but only one discount code or special offer can be used for each booking. This discount code is available for companies and individuals.

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Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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