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CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support

4.6 out of 5 rating Last updated 05/12/2024   English

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Duration

2 Days

12 CPD hours

Overview

How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Workspace App. How to use Citrix Director to gather information and interact with user sessions. A methodology to approach user related issues to minimize time to resolution. An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components

Description

Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end-user issues appropriately

Fundamental Architecture for the Help Desk Role
  • Citrix Site Infrastructure and Deployment Models
  • The Help Desk Role in the Fundamental Architecture
  • Problem Resolution Methodology
Citrix Director and its role in Help Desk Support
  • Citrix Director Role and Purpose
  • Access to Director for Help Desk Administrators
  • Common Director Monitoring Tasks
  • Common Help Desk AdministratorTroubleshooting Tasks
Providing and Troubleshooting End User Access
  • End User Access Overview
  • Components between end users and published resources on VDAs
  • User Experience
  • Support End User Access
Citrix Workspace App
  • Workspace App Types
  • Deploying Citrix Workspace app
  • Pass though Authentication
  • Supporting Citrix Workspace App
User Sessions
  • FlexCast Architecture
  • User Sessions
  • App and Desktop Launch Process
  • User Profiles
  • HDX Technologies
Printing
  • Introduction to Printing
  • Printing Components Overview
  • Supporting Printing
Additional course details:

Nexus Humans CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

FAQ for the CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support Course

Available Delivery Options for the CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support training.
  • Live Instructor Led Classroom Online (Live Online)
  • Traditional Instructor Led Classroom (TILT/ILT)
  • Delivery at your offices in London or anywhere in the UK
  • Private dedicated course as works for your staff.
How many CPD hours does the CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support training provide?

The 2 day. CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support training course give you up to 12 CPD hours/structured learning hours. If you need a letter or certificate in a particular format for your association, organisation or professional body please just ask.

What is the correct audience for the CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support training?

Built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve issues.

Do you provide training for the CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support.

Yes we provide corporate training, dedicated training and closed classes for the CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support. This can take place anywhere in Ireland including, Dublin, Cork, Galway, Northern Ireland or live online allowing you to have your teams from across Ireland or further afield to attend a single training event saving travel and delivery expenses.

What is the duration of the CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support program.

The CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support training takes place over 2 day(s), with each day lasting approximately 8 hours including small and lunch breaks to ensure that the delegates get the most out of the day.

Why are Nexus Human the best provider for the CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support?
Nexus Human are recognised as one of the best training companies as they and their trainers have won and hold many awards and titles including having previously won the Small Firms Best Trainer award, national training partner of the year for Ireland on multiple occasions, having trainers in the global top 30 instructor awards in 2012, 2019 and 2021. Nexus Human has also been nominated for the Tech Excellence awards multiple times. Learning Performance institute (LPI) external training provider sponsor 2024.
Is there a discount code for the CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support training.

Yes, the discount code PENPAL5 is currently available for the CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support training. Other discount codes may also be available but only one discount code or special offer can be used for each booking. This discount code is available for companies and individuals.

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Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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