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Excellence in Customer Service (Advanced)

4.6 out of 5 rating Last updated 13/11/2024   English

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Click "Enquire" below to find out more about this course

Interested in available dates? Would like to book a private session of this course for your company? Or for any other queries please simply fill out the form below.


Duration

1 Days

6 CPD hours

Overview

In this course, you will refresh and expand your customer service skill set.
You will:
Apply fundamental customer service knowledge and skills.
Manage your everyday workflow.
Take care of customers by assessing their needs, resolving their issues, and encouraging further sales.
Deal with challenging customer interactions.
Apply customer service leadership skills

Description

In this course, you will apply important principles and skills you can use as a customer service professional.

In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities.

Applying Customer Service Foundations
  • Topic A: Assess Customer Service Basics
  • Topic B: Develop Interpersonal Skills
Managing Your Workflow
  • Topic A: Apply Organizational Skills
  • Topic B: Handle Simultaneous Customer Contacts
  • Topic C: Manage Individual Stress
Taking Care of Customers
  • Topic A: Maintain Focus on the Issue
  • Topic B: Assess Customers
  • Topic C: Diagnose Customers Problems
  • Topic D: Educate the Customer
  • Topic E: Resolve Customers Problems
  • Topic F: Encourage Further Sales Through Service
Dealing with Challenging Customer Interactions
  • Topic A: Recognize Difficult Situations
  • Topic B: Work within Your Company Parameters
  • Topic C: Handle a Difficult Interaction
  • Topic D: Overcome Negativity
  • Topic E: Redirect the Customer
  • Topic F: Follow Up on a Challenging Situation
Progressing to Leadership
  • Topic A: Lead from Within Your Team
  • Topic B: Address Escalated Customer Issues
  • Topic C: Analyze Customer Service Metrics
Additional course details:

Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

FAQ for the Excellence in Customer Service (Advanced) Course

Available Delivery Options for the Excellence in Customer Service (Advanced) training.
  • Live Instructor Led Classroom Online (Live Online)
  • Traditional Instructor Led Classroom (TILT/ILT)
  • Delivery at your offices in London or anywhere in the UK
  • Private dedicated course as works for your staff.
How many CPD hours does the Excellence in Customer Service (Advanced) training provide?

The 1 day. Excellence in Customer Service (Advanced) training course give you up to 6 CPD hours/structured learning hours. If you need a letter or certificate in a particular format for your association, organisation or professional body please just ask.

What is the correct audience for the Excellence in Customer Service (Advanced) training?

This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills.
It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility.

Do you provide training for the Excellence in Customer Service (Advanced).

Yes we provide corporate training, dedicated training and closed classes for the Excellence in Customer Service (Advanced). This can take place anywhere in Ireland including, Dublin, Cork, Galway, Northern Ireland or live online allowing you to have your teams from across Ireland or further afield to attend a single training event saving travel and delivery expenses.

What is the duration of the Excellence in Customer Service (Advanced) program.

The Excellence in Customer Service (Advanced) training takes place over 1 day(s), with each day lasting approximately 8 hours including small and lunch breaks to ensure that the delegates get the most out of the day.

Why are Nexus Human the best provider for the Excellence in Customer Service (Advanced)?
Nexus Human are recognised as one of the best training companies as they and their trainers have won and hold many awards and titles including having previously won the Small Firms Best Trainer award, national training partner of the year for Ireland on multiple occasions, having trainers in the global top 30 instructor awards in 2012, 2019 and 2021. Nexus Human has also been nominated for the Tech Excellence awards multiple times. Learning Performance institute (LPI) external training provider sponsor 2024.
Is there a discount code for the Excellence in Customer Service (Advanced) training.

Yes, the discount code PENPAL5 is currently available for the Excellence in Customer Service (Advanced) training. Other discount codes may also be available but only one discount code or special offer can be used for each booking. This discount code is available for companies and individuals.

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Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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