Excellence in Technical Customer Service

4.6 out of 5 rating Last updated 14/10/2024   English

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Interested in available dates? Would like to book a private session of this course for your company? Or for any other queries please simply fill out the form below.


Duration

0.5 Days

3 CPD hours

Overview

Meet the customer. Diagnose the customer\'s issue. Deliver solutions.

Description

In this course, students practice skills and apply principles for providing face-to-face customer service to customers with technical issues.

Private classes on this topic are available. We can address your organization's issues, time constraints, and save you money, too. Contact us to find out how.

1. Meeting the Customer
  • Be a - People Person
  • Represent Your Company
  • Relate to the Customer
2. Diagnosing Issues
  • Deal with a Customers Misrepresentations
  • Determine the Customers Need
  • Troubleshoot the Customers Problem
3. Delivering Solutions
  • Finalize the Solution
  • Educate the Customer
  • Deliver Bad News
  • Achieve Performance Standards
  • Close the Contact
Additional course details:

Nexus Humans Excellence in Technical Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the Excellence in Technical Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

FAQ for the Excellence in Technical Customer Service Course

Available Delivery Options for the Excellence in Technical Customer Service training.
  • Live Instructor Led Classroom Online (Live Online)
  • Traditional Instructor Led Classroom (TILT/ILT)
  • Delivery at your offices in London or anywhere in the UK
  • Private dedicated course as works for your staff.
How many CPD hours does the Excellence in Technical Customer Service training provide?

The 0.5 day. Excellence in Technical Customer Service training course give you up to 3 CPD hours/structured learning hours. If you need a letter or certificate in a particular format for your association, organisation or professional body please just ask.

Is the Excellence in Technical Customer Service training appropriate for someone learning to use Center for Leadership & Development in a professional environment?

Yes the Excellence in Technical Customer Service is appropriate for someone looking to use Center for Leadership & Development in a professional workspace or environment. But do make sure to note any prerequisites, read the course outline to ensure it is the right fit for you or your teams requirements and preferences.

What is the correct audience for the Excellence in Technical Customer Service training?

Customer service professionals providing technical support or service, on-site or by way of call center or email will benefit from this course.

Do you provide training for the Excellence in Technical Customer Service.

Yes we provide corporate training, dedicated training and closed classes for the Excellence in Technical Customer Service. This can take place anywhere in Ireland including, Dublin, Cork, Galway, Northern Ireland or live online allowing you to have your teams from across Ireland or further afield to attend a single training event saving travel and delivery expenses.

What is the duration of the Excellence in Technical Customer Service program.

The Excellence in Technical Customer Service training takes place over 0.5 day(s), with each day lasting approximately 8 hours including small and lunch breaks to ensure that the delegates get the most out of the day.

Why are Nexus Human the best provider for the Excellence in Technical Customer Service?
Nexus Human are recognised as one of the best training companies as they and their trainers have won and hold many awards and titles including having previously won the Small Firms Best Trainer award, national training partner of the year for Ireland on multiple occasions, having trainers in the global top 30 instructor awards in 2012, 2019 and 2021. Nexus Human has also been nominated for the Tech Excellence awards multiple times. Learning Performance institute (LPI) external training provider sponsor 2024.
Is there a discount code for the Excellence in Technical Customer Service training.

Yes, the discount code PENPAL5 is currently available for the Excellence in Technical Customer Service training. Other discount codes may also be available but only one discount code or special offer can be used for each booking. This discount code is available for companies and individuals.

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Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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