Skill Up Card - Course Bundles

Save up to €4,145 per delegate.

skill up card image - Nexus Human

MB-230T01 Dynamics 365 for Customer Engagement for Customer Service

4.6 out of 5 rating Last updated 09/07/2024   English

Jump to outline

Exam Voucher Book Now
Flexible Various 165

Find out more about this course

Interested in alternative dates? Would like to book a private session of this course for your company? Or for any other queries please simply fill out the form below.

Duration

4 Days

24 CPD hours

Overview

Install and configure the customer service app
Identify common customer service scenarios
Complete a case resolution process
Analyze customer service data
Automate case management record processing
Create and use knowledge articles
Create and use entitlements and service level agreements

Description

Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up time to dedicate where a greater impact can be made, directly with customers.
Our team of globally recognized experts take students step by step, from creating cases, to interacting with customers, to resolving those cases. Once those cases are resolved, students will learn from data analysis the key details to help resolve similar cases faster or avoid new issues altogether.

Customer Service Overview
  • Lesson 1: Create case records
  • Lesson 2: Related service apps
  • Lesson 3: Analytics for service
  • Lesson 4: AI for service
  • Lesson 5: Configuring customer service
  • Lesson 6: Module summary
Case Management
  • Lesson 1: Case management overview
  • Lesson 2: Creating case records
  • Lesson 3: Queue management
  • Lesson 4: Case routing
  • Lesson 5: Resolving cases
  • Lesson 6: Module summary
Service Level Agreements and Entitlements
  • Lesson 1: SLA and entitlement overview
  • Lesson 2: Create and manage entitlements
  • Lesson 3: Create and manage S
Knowledge Management
  • Lesson 1: Knowledge management overview
  • Lesson 2: Authoring and organizing
  • Lesson 3: Use knowledge content
  • Lesson 4: Manage knowledge content
  • Lesson 5: Module summary
Additional course details:

Nexus Humans MB-230T01 Dynamics 365 for Customer Engagement for Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

FAQ for the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service Course

Available Delivery Options for the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service training.
  • Live Instructor Led Classroom Online (Live Online)
  • Traditional Instructor Led Classroom (TILT/ILT)
  • Delivery at your offices in London or anywhere in the UK
  • Private dedicated course as works for your staff.
How many CPD hours does the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service training provide?

The 4 day. MB-230T01 Dynamics 365 for Customer Engagement for Customer Service training course give you up to 24 CPD hours/structured learning hours. If you need a letter or certificate in a particular format for your association, organisation or professional body please just ask.

Is the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service training appropriate for someone learning to use Dynamics in a professional environment?

Yes the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service is appropriate for someone looking to use Dynamics in a professional workspace or environment. But do make sure to note any prerequisites, read the course outline to ensure it is the right fit for you or your teams requirements and preferences.

What is the correct audience for the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service training?

A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, application, and service integrations.

Do you provide training for the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service.

Yes we provide corporate training, dedicated training and closed classes for the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service. This can take place anywhere in Ireland including, Dublin, Cork, Galway, Northern Ireland or live online allowing you to have your teams from across Ireland or further afield to attend a single training event saving travel and delivery expenses.

What is the duration of the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service program.

The MB-230T01 Dynamics 365 for Customer Engagement for Customer Service training takes place over 4 day(s), with each day lasting approximately 8 hours including small and lunch breaks to ensure that the delegates get the most out of the day.

Why are Nexus Human the best provider for the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service?
Nexus Human are recognised as one of the best training companies as they and their trainers have won and hold many awards and titles including having previously won the Small Firms Best Trainer award, national training partner of the year for Ireland on multiple occasions, having trainers in the global top 30 instructor awards in 2012, 2019 and 2021. Nexus Human has also been nominated for the Tech Excellence awards multiple times. Learning Performance institute (LPI) external training provider sponsor 2024.
Is there a discount code for the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service training.

Yes, the discount code PENPAL5 is currently available for the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service training. Other discount codes may also be available but only one discount code or special offer can be used for each booking. This discount code is available for companies and individuals.

Jump to dates

Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

What people say about us


Top