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MS-721 Collaboration Communications Systems Engineer

4.6 out of 5 rating Last updated 03/12/2024   English

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Global Schedule

GTR = Guaranteed to Run

20 Jan 25 Book
14:00 - 22:00 Live Online 2,379
05 May 25 Book
14:00 - 22:00 Live Online 2,379
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Flexible Various 165
Duration

4 Days

24 CPD hours

Description

This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams.

They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard.

In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Prerequisites

  • Microsoft 365 and Microsoft Teams
  • Networking, telecommunications, and audio/visual basics
  • Identity and access management basics

1 - Introduction to Teams meetings and calling
  • Overview of Teams meetings and events
  • Overview of Teams Phone
  • Overview of auto attendants and call queues
  • Overview of Teams devices
2 - Plan for Teams Phone
  • Plan to deploy Teams Phone
  • Plan for Teams Phone PSTN connectivity
  • Determine license requirements
  • Plan for Teams Phone devices
  • Plan and design Teams Phone features
  • Plan for voicemail
3 - Plan for Microsoft Teams Rooms and Surface Hub
  • Determine license requirements for Microsoft Teams Rooms and shared devices
  • Understand differences between Microsoft Teams Rooms on Android and Windows
  • Understand Microsoft Teams Rooms on Surface Hub 2S
  • Understand and plan Teams Room accessories, components, and peripherals
  • Understand Teams Rooms management options
4 - Plan and optimize network performance for Teams media
  • Understand Teams network requirements
  • Design network for media optimization
  • Design and implement QoS
5 - Configure and deploy Teams Phone
  • Configure emergency calling for Teams Calling Plans
  • Manage and configure Microsoft PSTN numbers
  • Configure Operator Connect and Teams Phone Mobile
  • Configure Teams Phone policies
  • Create and manage Teams policies
  • Configure Audio Conferencing
6 - Configure and deploy Teams Phone with Direct Routing
  • Design Direct Routing call flows
  • Implement SIP trunking with Direct Routing
  • Configure Emergency Calling for Direct Routing
  • Extend Teams Direct Routing infrastructure
  • Deploy and maintain a survivable branch appliance
7 - Extend Teams Phone with additional services
  • Understand how Teams interacts with additional services
  • Configure compliance recording in Teams
  • Configure and integrate a certified contact center in Teams
  • Design and deploy voice bots in Teams
8 - Manage meetings and events experiences
  • Explore meetings and events in Microsoft Teams
  • Configure meeting settings
  • Create and manage meeting policies
  • Configure audio conferencing
  • Create and manage meeting templates and template policies
  • Create and manage meetings customization policies
  • Configure live events settings
  • Create and manage live events policies
  • Examine live events across Microsoft 365
9 - Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
  • Prepare
10 - Configure and manage voice users
  • Enable users for Teams Phone
  • Enable users for Direct Routing with Teams Phone
  • Enable additional calling features for Teams Phone
  • Enable users for Teams Phone Mobile
11 - Configure auto attendants and call queues
  • Design call flows for auto attendants and call queues
  • Configure auto attendants and call queues
  • Deploy a channel-based call queue
  • Configure resource accounts
  • Configure Microsoft 365 groups for voicemail
  • Interpret call queue conference modes
  • Interpret call queue routing methods
  • Configure holidays for auto attendants and call queues
  • Configure custom music on hold
12 - Configure, deploy, and manage Teams devices
  • Manage Microsoft Teams Phones
  • Manage Microsoft Teams Room Systems
  • Microsoft Teams Rooms management options
  • Manage Surface Hub 2S devices
  • Configure Microsoft Teams SIP gateway
  • Manage Microsoft Teams displays
  • Remote provisioning and sign in for Teams Phones
  • Update Microsoft Teams devices remotely
  • Manage Microsoft Teams device tags
13 - Guided project - Prepare meeting room experiences
  • Prepare
14 - Monitor and troubleshoot Teams collaboration communications systems
  • Diagnose and troubleshoot phone number assignment
  • Diagnose and troubleshoot Teams client issues
  • Diagnose and troubleshoot call failure and call quality issues
  • Report on and troubleshoot Teams calls with Call Quality Dashboard
  • Diagnose and troubleshoot Direct Routing issues
  • Troubleshoot and monitor Teams devices
  • Troubleshoot Teams meetings and calling
  • Troubleshoot Teams Rooms devices
Additional course details:

Nexus Humans MS-721T00: Collaboration Communications Systems Engineer training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the MS-721T00: Collaboration Communications Systems Engineer course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

FAQ for the MS-721 Collaboration Communications Systems Engineer Course

Available Delivery Options for the MS-721 Collaboration Communications Systems Engineer training.
  • Live Instructor Led Classroom Online (Live Online)
  • Traditional Instructor Led Classroom (TILT/ILT)
  • Delivery at your offices in London or anywhere in the UK
  • Private dedicated course as works for your staff.
How many CPD hours does the MS-721 Collaboration Communications Systems Engineer training provide?

The 4 day. MS-721 Collaboration Communications Systems Engineer training course give you up to 24 CPD hours/structured learning hours. If you need a letter or certificate in a particular format for your association, organisation or professional body please just ask.

Is the MS-721 Collaboration Communications Systems Engineer training appropriate for someone learning to use Collaboration Communications in a professional environment?

Yes the MS-721 Collaboration Communications Systems Engineer is appropriate for someone looking to use Collaboration Communications in a professional workspace or environment. But do make sure to note any prerequisites, read the course outline to ensure it is the right fit for you or your teams requirements and preferences.

What is the correct audience for the MS-721 Collaboration Communications Systems Engineer training?

Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub.

Collaboration Communications Systems Engineers have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, identity and access management.

They are proficient in managing and monitoring Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. They deploy and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Collaboration Communications Systems Engineers work with Teams Administrators, Microsoft Identity and Access Administrators, and Microsoft 365 Administrators. In addition, they may work with owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solutions providers.

Do you provide training for the MS-721 Collaboration Communications Systems Engineer.

Yes we provide corporate training, dedicated training and closed classes for the MS-721 Collaboration Communications Systems Engineer. This can take place anywhere in Ireland including, Dublin, Cork, Galway, Northern Ireland or live online allowing you to have your teams from across Ireland or further afield to attend a single training event saving travel and delivery expenses.

What is the duration of the MS-721 Collaboration Communications Systems Engineer program.

The MS-721 Collaboration Communications Systems Engineer training takes place over 4 day(s), with each day lasting approximately 8 hours including small and lunch breaks to ensure that the delegates get the most out of the day.

Why are Nexus Human the best provider for the MS-721 Collaboration Communications Systems Engineer?
Nexus Human are recognised as one of the best training companies as they and their trainers have won and hold many awards and titles including having previously won the Small Firms Best Trainer award, national training partner of the year for Ireland on multiple occasions, having trainers in the global top 30 instructor awards in 2012, 2019 and 2021. Nexus Human has also been nominated for the Tech Excellence awards multiple times. Learning Performance institute (LPI) external training provider sponsor 2024.
Is there a discount code for the MS-721 Collaboration Communications Systems Engineer training.

Yes, the discount code PENPAL5 is currently available for the MS-721 Collaboration Communications Systems Engineer training. Other discount codes may also be available but only one discount code or special offer can be used for each booking. This discount code is available for companies and individuals.

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Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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