Navigating Difficult Conversations

4.6 out of 5 rating Last updated 11/10/2024   English

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Duration

1 Days

6 CPD hours

Overview

Understand conflict and the sources of difficult conversations. Identify what each of us brings to difficult interactions with others. Consider what we can and cannot control in when faced with a difficult conversation. Take an assessment to identify personal tendencies when managing conflict and learn how to expand approaches to resolving conflict successfully. Use a framework for engaging in difficult conversations that results in better outcomes for all.

Description

This course provides a framework and techniques to help develop actions when facing difficult conversations. Students will gain confidence in their ability to constructively address stressful situations. They will also assess their own conflict management styles and learn tools and techniques to reframe discussions to yield more productive outcomes.

Note: This course will earn you 7 PDUs.

1 - PREWORK Participants will be provided a link to take an online personal conflict management style assessment prior to class. 2 - Difficult Conversations and Conflict Conflict defined The role of conflict in difficult conversations Types of conflict Changing our view of conflict 3 - Contributions to Difficult Conversations How we filter our conversations Things we can and cannot control 4 - Conflict Management Styles 5 Conflict management styles Reviewing individual assessments 5 - MAI2 Framework for Difficult Conversations MAI2 Framework overview Review of each of the framework components Benefits of MAI2 Framework Practice using MAI2 Framework as a conflict management technique
Additional course details:

Nexus Humans Navigating Difficult Conversations training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the Navigating Difficult Conversations course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

FAQ for the Navigating Difficult Conversations Course

Available Delivery Options for the Navigating Difficult Conversations training.
  • Live Instructor Led Classroom Online (Live Online)
  • Traditional Instructor Led Classroom (TILT/ILT)
  • Delivery at your offices in London or anywhere in the UK
  • Private dedicated course as works for your staff.
How many CPD hours does the Navigating Difficult Conversations training provide?

The 1 day. Navigating Difficult Conversations training course give you up to 6 CPD hours/structured learning hours. If you need a letter or certificate in a particular format for your association, organisation or professional body please just ask.

Is the Navigating Difficult Conversations training appropriate for someone learning to use Leadership & Professional Development in a professional environment?

Yes the Navigating Difficult Conversations is appropriate for someone looking to use Leadership & Professional Development in a professional workspace or environment. But do make sure to note any prerequisites, read the course outline to ensure it is the right fit for you or your teams requirements and preferences.

What is the correct audience for the Navigating Difficult Conversations training?

Anyone who is ever faced with conflict and related difficult conversations.

Do you provide training for the Navigating Difficult Conversations.

Yes we provide corporate training, dedicated training and closed classes for the Navigating Difficult Conversations. This can take place anywhere in Ireland including, Dublin, Cork, Galway, Northern Ireland or live online allowing you to have your teams from across Ireland or further afield to attend a single training event saving travel and delivery expenses.

What is the duration of the Navigating Difficult Conversations program.

The Navigating Difficult Conversations training takes place over 1 day(s), with each day lasting approximately 8 hours including small and lunch breaks to ensure that the delegates get the most out of the day.

Why are Nexus Human the best provider for the Navigating Difficult Conversations?
Nexus Human are recognised as one of the best training companies as they and their trainers have won and hold many awards and titles including having previously won the Small Firms Best Trainer award, national training partner of the year for Ireland on multiple occasions, having trainers in the global top 30 instructor awards in 2012, 2019 and 2021. Nexus Human has also been nominated for the Tech Excellence awards multiple times. Learning Performance institute (LPI) external training provider sponsor 2024.
Is there a discount code for the Navigating Difficult Conversations training.

Yes, the discount code PENPAL5 is currently available for the Navigating Difficult Conversations training. Other discount codes may also be available but only one discount code or special offer can be used for each booking. This discount code is available for companies and individuals.

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Training Insurance Included!

When you organise training, we understand that there is a risk that some people may fall ill, become unavailable. To mitigate the risk we include training insurance for each delegate enrolled on our public schedule, they are welcome to sit on the same Public class within 6 months at no charge, if the case arises.

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